Pros

Used to be a place where if you performed you made great money. If you didn't you did not stay long. Had years where you could make great money when you surpassed your goals.

Cons

Company lost its way. Focussed to much on its money losing company owned locations and squeezed the life out of its Franchise Operations. No wonder the franchisees don't have the tools to make it thru this downturn when 75 cents of every dollar they brought in in royalties became gross profit. In essence Richard Smith and his dominions have killed the proverbial Golden Goose.

Advice to Senior Management

Break yourself apart and sell yourself to ownership that actually care about their employees and franchisees.