Red Robin

  www.redrobin.com
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346 Employee Reviews (View Most Recent)

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Red Robin pushes each employee to gain multitasking skills to provide great service.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Expediter
Current Employee - Expediter

Pros

My managers always gave me my requested days off so that I could pursue school activities. The employees and managers all act as friends, which creates a nice home feeling when going to work.
Culture and values are so important they are a part of the training documents and are posted on the managers office door. The core values are even embroidered on the sleeve of all uniform shirts!

Cons

Since managers are usually young and friends with employees, respect and their ability to control the staff is usually low.
Recent changes to the service structure has removed the sales support team (i.e. bussers) which has hurt service tremendously.
Also, working with the company for 4 years now has not yielded even a small raise.

Advice to ManagementAdvice

Reward team members each year if they have a provided good work (as deemed by management) with a small raise. This will heighten workers loyalty to the company and make them feel as if the company values their service.

Recommends
Neutral Outlook
No opinion of CEO

Other reviews for Red Robin

  1. 2 people found this helpful  

    Going Downhill Quickly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Madison, WI
    Current Employee - Server in Madison, WI

    Pros

    There is fast table turnover so you can make a lot of money when it is busy and there is very little down time. For the most part they have pretty flexible scheduling and will give you requested days off if you ask in advance. USED to be one of the best corporate restaurants to work for because they focused on their employees.

    Cons

    Recently Red Robin has gone through an image overhaul and while the new plate presentation looks nice other things have fallen through the cracks. The culture of honor, integrity, seeking knowledge and having fun has completely disappeared. People are being pushed through training because all the old staff was fired when our management changed. If you plan on working in the front of house, be prepared to be questioned about giving out royalty cards to all your tables and where you stack up on the "scorecard" (which rates servers by number of appetizers and drinks sold, and entree averages). The management (at my store) is quick to dish out complaints and criticize, but is very frugal with their compliments. Recently because of such a large influx of new staff, food takes longer to come out because of mistakes and servers not having the skills to keep up with a high volume store.

    Advice to ManagementAdvice

    Red Robin has been one of the most profitable companies the past few years, you obviously were doing something right. Not that I am opposed to change, but I feel as though nothing has been retained of your previous culture, which everyone loved. When you have happy staff you have happy customers. You need to stop focusing so much on nickel and dimming customers by pushing your servers to constantly "make their numbers" and make sure that our customers are receiving and enjoyable experience.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Took a turn for the worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - FOH  in  Lehigh Valley, PA
    Current Employee - FOH in Lehigh Valley, PA

    Pros

    The hours are flexible, and table turnover is quick and its easy cash. It's also easy to cross train in different departments.

    Cons

    Absolute horrible management. Harassment is a continuous problem and managers don't care. After the "image overhaul" core values have completely disappeared. "honor and integrity" is a complete joke there. That is not at all what this company stands for. Managers don't follow by it and set a bad example for employees. Managers have even told FOH how terrible they are at their jobs and negative reinforcement is the only way they see fit to solve issues. I've never worked in such a distasteful work environment. Its a shame because it used to be a great place to work.

    Advice to ManagementAdvice

    Get it together! Your image overhaul needs to include your employees as well! Many come in completely unhappy because of how Red Robin has fallen apart. Your upper management needs to start taking employee complaints seriously and harassment should not be tolerated on any level!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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