Redbox
3.1 of 5 92 reviews
www.redbox.com Oakbrook Terrace, IL 500 to 999 Employees

92 Employee Reviews (View Most Recent)

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2 people found this helpful  

Could be a great company

Field Service Representative I (Current Employee)
Oklahoma City, OK

I have been working at Redbox full-time for more than a year

ProsFree movies, laid back atmosphere, somewhat autonomous position, generous paid time off, nice uniforms, wellness reimbursement

ConsRedbox has a "metrics" system in place that is flawed in many ways. Regional managers and above have an "untouchable" or "unattainable" type of attitude. The new route optimization program is ridiculous. One of the reasons I took the position is so I could run my route according to my personal preference. Sometimes life happens and you may need to make a Dr. appointment or pick up a sick child from school. The route op program eliminates any freedoms like that. My opinion is that, as long as you are completing your route accurately and in the time frame allowed you should be allowed to run it as you please. In the near future they with be tracking all field service reps with GPS. I have a huge problem with this. I feel that it is an invasion of privacy. What will Redbox do with this info? Sell it? It is not cost effective or necessary. They claim this will cut costs but we have not been shown how. The reports that are generated from discs loaded in the kiosks are grossly inaccurate. I have been written up twice based on these reports. I keep daily records of all of my daily activities. i.e. how many discs I loaded in to each kiosk, how many discs I removed from each kiosk, etc. The reports very rarely reflect what I record. I hear weekly "Disregard xxx report, it's wrong this week." I am a very thorough person and can guarantee the reports are wrong. Believe me, I am not alone. I think it is a way for the company to avoid paying out bonuses. Long story short, Stay away from this company. It could be a great company to work for but the micromanagement has killed team morale and will eventually be its downfall.

Advice to Senior ManagementChill out. Let us work. Visit with your Field service people and ask them for advice. They are your best resources in the entire company. Be more transparent and hold yourself / each other accountable. Spend an entire day with the field service guys/gals and not just an hour or two. You yourself run a route by yourself. Don't be a paper pusher and be more hands on. Reward hard work. Have an "open door" policy at every level of management. Be nice to people on your way up because you'll meet them on your way down. Apologize when you are wrong. The only correct actions are those that demand no explanation and no apology. Be decent.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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easy work

Field Service Representative I (Current Employee)

I have been working at Redbox as a contractor for more than a year


Pros: great company, just do your job and life is good Cons: no room for advancement, been with company for over a… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

3 people found this helpful  

This Company Sets New Standards For Micromanaging People!

FSR1 (Current Employee)
Williamsburg, VA

I have been working at Redbox full-time for more than a year


Pros: The company offers great benefits in the form of medical… Cons: As a field rep your every move is micromanaged! Now they are introducing GPS tracking to watch over the field. Most of the field reps I know… Advice to Senior Management: Re-institute some trust,responsibility & privacy back to the field &… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

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