Redbox

  www.redbox.com
  www.redbox.com
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1 person found this helpful  

Regional Manager

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Regional Manager in Chicago, IL
Former Employee - Regional Manager in Chicago, IL

I worked at Redbox full-time (more than 5 years)

Pros

Good pay at all levels
good work life balance

Cons

The level of Micro Management has taken a new step with the growth of Redbox. In the early years during the growth of the company the upper management was fantastic. Now the company has changed so much that everyone who made the company the success they are were let go and for reasons that make one wonder what they were thinking. The Field gets no respect from management what so ever. The routing software is not giving credit to traffic or construction. The field is scolded for altering the route even if it is for construction of road closures.

Advice to ManagementAdvice

Get a grip on what it takes to really do the job today.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

116 Other Employee Reviews for Redbox (View Most Recent)

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  1.  

    Good place to work and to be recognized for your accomplishments

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - FSR1
    Current Employee - FSR1

    I have been working at Redbox full-time (more than 3 years)

    Pros

    Flexible schedule, great benefits, fun environment.

    Cons

    Advancement opportunities can be limited based on location.

    Advice to ManagementAdvice

    Provide cross training opportunities for growth and consider giving more responsibility to field employees who want to increase their role within the company.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Could be a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Representative I in Oklahoma City, OK
    Current Employee - Field Service Representative I in Oklahoma City, OK

    I have been working at Redbox full-time (more than an year)

    Pros

    Free movies, laid back atmosphere, somewhat autonomous position, generous paid time off, nice uniforms, wellness reimbursement

    Cons

    Redbox has a "metrics" system in place that is flawed in many ways. Regional managers and above have an "untouchable" or "unattainable" type of attitude. The new route optimization program is ridiculous. One of the reasons I took the position is so I could run my route according to my personal preference. Sometimes life happens and you may need to make a Dr. appointment or pick up a sick child from school. The route op program eliminates any freedoms like that. My opinion is that, as long as you are completing your route accurately and in the time frame allowed you should be allowed to run it as you please. In the near future they with be tracking all field service reps with GPS. I have a huge problem with this. I feel that it is an invasion of privacy. What will Redbox do with this info? Sell it? It is not cost effective or necessary. They claim this will cut costs but we have not been shown how. The reports that are generated from discs loaded in the kiosks are grossly inaccurate. I have been written up twice based on these reports. I keep daily records of all of my daily activities. i.e. how many discs I loaded in to each kiosk, how many discs I removed from each kiosk, etc. The reports very rarely reflect what I record. I hear weekly "Disregard xxx report, it's wrong this week." I am a very thorough person and can guarantee the reports are wrong. Believe me, I am not alone. I think it is a way for the company to avoid paying out bonuses. Long story short, Stay away from this company. It could be a great company to work for but the micromanagement has killed team morale and will eventually be its downfall.

    Advice to ManagementAdvice

    Chill out. Let us work. Visit with your Field service people and ask them for advice. They are your best resources in the entire company. Be more transparent and hold yourself / each other accountable. Spend an entire day with the field service guys/gals and not just an hour or two. You yourself run a route by yourself. Don't be a paper pusher and be more hands on. Reward hard work. Have an "open door" policy at every level of management. Be nice to people on your way up because you'll meet them on your way down. Apologize when you are wrong. The only correct actions are those that demand no explanation and no apology. Be decent.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Redbox

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