There are newer employer reviews for Redbox
There are newer employer reviews for Redbox

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Helpful (3)

Call Center

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at Redbox full-time (Less than a year)

Pros

The training was fairly good.

Cons

How the call center is operated. Had to raise a flag for help and go to the washroom.

Advice to Management

Get rid of having to raise a flag for help! Have enough people on the floor to efficiently answer questions.

Other Employee Reviews for Redbox

  1. Helpful (1)

    FSR1

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    vacation, benefits and 401k plan

    Cons

    work in all kinds of elements and time constraints


  2. Helpful (3)

    Field Support Rep II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Representative Level II
    Former Employee - Field Service Representative Level II
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Redbox full-time (More than 3 years)

    Pros

    get to watch movies first and for free. dress code, very relaxed. good benefits (i.e medical, dental....)

    Cons

    Way too Micro Managed! Corporate has no idea what goes on or what it takes to run the field ops. Has no clue how or what it takes to maintain kiosks in rural/remote areas. Lots of travel (1,000+ miles) a week, yes a WEEK! Winter time can be brutal. Working on outdoor kiosks in -20 degree weather.

    Advice to Management

    Can't evaluate all techs with one generic "cookie cutter" metrics. Remote/Rural techs travel hundreds of miles and only able to get to a few machines while "in city" techs can get to 10+ machines in the same amount of time. Then during review remote techs are told they haven't done enough. Also management needs to understand that kiosks are not "just down at the end of hall and turn right at the water cooler", some of them are in very remote locations and someone has to go to them.


There are newer employer reviews for Redbox
There are newer employer reviews for Redbox

See Most Recent

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