Regions Financial

www.regions.com
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There are newer employer reviews for Regions Financial

 

Contact Center Agent

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Contatc Center Agent in Cordova, TN
Current Employee - Contatc Center Agent in Cordova, TN

I have been working at Regions Financial full-time (less than a year)

Pros

Flexiblity in schedule, many incentives for sales goals, friendly environment

Cons

Can be stressful due to hybrid job duties of taking a inbound service-based phone call and having to turn it into a sales(needs) based call.

Advice to ManagementAdvice

none

Recommends
Positive Outlook
Approves of CEO

467 Other Employee Reviews for Regions Financial (View Most Recent)

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  1.  

    A good IT department to stay away from

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Developer in Nashville, TN
    Former Contractor - Developer in Nashville, TN

    I worked at Regions Financial as a contractor (less than a year)

    Pros

    The people are friendly

    It's a laid back work atmosphere.

    They aren't too worried about deadlines

    Cons

    They promote people who have been there a long time, who aren't particularly good at their jobs. You'll see Vice Presidents in cubicles and Directors who have never had an IT job.

    They don't have a job which is 'Program Manager.' They have business administrators who have little or no technical knowledge. They lean heavily on contractor developers and it really shows as people who run departments have no knowledge at all as to the technical specs they're responsible for.

    Pay for developers is $20k - $30k/yr under average, because they're hiring in Nashville but paying Biringham rates

    Advice to ManagementAdvice

    Sarbanes/Oxley is a very real, very serious piece of legislation which you're no in compliance with. A contractor who is actually instructed to make changes to a production database without a work order is the kind of thing that can land a monster fine on you, and land your CIO in jail.

    Think of your entire IT department as a school bus perfectly balanced on the edge of a cliff, under a flock of vultures trying to decide which end of the bus to land on

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    The definition of micromanagement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Specialist II in Memphis, TN
    Current Employee - Financial Services Specialist II in Memphis, TN

    I have been working at Regions Financial full-time (more than a year)

    Pros

    The salary and benefits are decent. Training is top-notch. Company vision above the area level is very positive. It is a good way to get into the banking industry.

    Cons

    This company really is the definition of micromanagement. I often find myself writing reports about reports that were about reports. If you miss a goal (many of the goals are unattainable) you will hear about it from your assistant manager, manager, market manager, district manager etc.. along with countless conference calls and reports(all this wasted time will cause you to miss more goals and continue the vicious cycle). There is also too much job overlap - branch level is currently only focusing on cold calling(we have a telebanking department) and door to door sales, which is counter-productive in today's day and age. This makes it difficult to hit our goals which are based on consumer banking. Also, the goals are always increasing, while they lower the points we get per product. It really just seems like the company is trying to get out of paying bonuses, which doesn't help morale much. Also, make sure you apply to a busy branch - they don't scale goals by branch, so if you're at a slow branch you will never hit your goals. The yearly raises are also an insult - I got the highest rating possible only to get a raise that worked out to be $13 a month.

    Advice to ManagementAdvice

    Ensure that your company vision is being maintained in each market. Listen to your employees in high turnover areas - banking customers do not like turnover, so you're really hurting yourself with this one. Move into the 21st century - cold calling and door to door sales are dead. This will only damage your integrity and lower employee morale.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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