There are newer employer reviews for Regions Financial
There are newer employer reviews for Regions Financial

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Contact Center Agent

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Contatc Center Agent in Cordova, TN
Current Employee - Contatc Center Agent in Cordova, TN

I have been working at Regions Financial full-time (Less than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Flexiblity in schedule, many incentives for sales goals, friendly environment

Cons

Can be stressful due to hybrid job duties of taking a inbound service-based phone call and having to turn it into a sales(needs) based call.

Advice to Management

none

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  1. I've enjoyed my time at Regions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in Little Rock, AR
    Current Employee - Teller in Little Rock, AR

    I have been working at Regions Financial full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Easy-going culture, quality training, good communication with HR and management. I really enjoy the branch I work with.

    Cons

    Later hours, not much room for growth. I would love to step up to another position, but there are limitations on being able to do that in your first year. A step behind with technology. Just now using the latest systems in banking.

  2. Helpful (2)

    The definition of micromanagement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Specialist II in Memphis, TN
    Current Employee - Financial Services Specialist II in Memphis, TN

    I have been working at Regions Financial full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The salary and benefits are decent. Training is top-notch. Company vision above the area level is very positive. It is a good way to get into the banking industry.

    Cons

    This company really is the definition of micromanagement. I often find myself writing reports about reports that were about reports. If you miss a goal (many of the goals are unattainable) you will hear about it from your assistant manager, manager, market manager, district manager etc.. along with countless conference calls and reports(all this wasted time will cause you to miss more goals and continue the vicious cycle). There is also too much job overlap - branch level is currently only focusing on cold calling(we have a telebanking department) and door to door sales, which is counter-productive in today's day and age. This makes it difficult to hit our goals which are based on consumer banking. Also, the goals are always increasing, while they lower the points we get per product. It really just seems like the company is trying to get out of paying bonuses, which doesn't help morale much. Also, make sure you apply to a busy branch - they don't scale goals by branch, so if you're at a slow branch you will never hit your goals. The yearly raises are also an insult - I got the highest rating possible only to get a raise that worked out to be $13 a month.

    Advice to Management

    Ensure that your company vision is being maintained in each market. Listen to your employees in high turnover areas - banking customers do not like turnover, so you're really hurting yourself with this one. Move into the 21st century - cold calling and door to door sales are dead. This will only damage your integrity and lower employee morale.

There are newer employer reviews for Regions Financial
There are newer employer reviews for Regions Financial

See Most Recent

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