There are newer employer reviews for Regus

Good place to dip your toes into the business world.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in San Jose, CA
Current Employee - Customer Service Representative in San Jose, CA

I have been working at Regus full-time

Doesn't Recommend
Neutral Outlook
No opinion of CEO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

Pros

It is a large company so they have methods and standards for everything. If you have a problem to solve there is always people (managers, sales, operations, IT etc) to help. You get to be in a busy work environment interacting with many business types, lawyers, start-ups, IT, foreign companies- It is an entertaining mix.

Cons

There is not a lot of room for advancement if you do not want to go into sales. Also such a large corporate structure means there are a lot of rules. A major con:A single person can not afford their own apartment on this salary in a 45 min driving radius. They have not given significant raises in the past years ( for example: $0.11 cents/hr )

Advice to Management

For the job we do at the front desk, everything from reception, dealing with clients, billing, IT support- we should get much better compensation. Tech Start-ups in this area offer $10/hr more. If they could just raise their pay structure and pay employees a living wage they would be able to keep the good ones and attract better talent.

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  1. Very caring company to work for with opportunities to advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services Coordinator in Pittsburgh, PA
    Former Employee - Client Services Coordinator in Pittsburgh, PA

    I worked at Regus (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Direct involvement with clients,shared commision based on capacity giving initiative to recruit new clients/administrative work

    Cons

    Flexible work hours not an option

    Advice to Management

    Keep Center morale high by acknowledging center staff for jobs well done. Flex-time an option when possible.

  2. Helpful (9)

    Run......run away now!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Regus full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The clients at the centers that you work in. They come from all walks of life and from many different industries. You can really learn quite a bit and create many contacts to use in the future.

    Cons

    The management! Never have I seen a company that is run not by humans but by dictators! You are macromanaged, you end up ruining your suits by moving heavy furniture, one day you can be at your center and the next you are sent to one that is all the way across town. There is NO training! They say you are to be trained by their video programs online, but in reality you are shown the phones and expected to suddenly know the rest! You are treated more like a number than a
    human being. Forget about having family emergencies or being sick....even if you have PTO time built up they will use it against you and write you up for "unscheduled absences." And the pay?? Not a livable wage at all! $14.20 an hour is the best you can expect and btw, there are no such thing as a real raise with this company. Do not work for this company as a CSR....you can find better!

    Advice to Management

    Teach your managers to be true professionals by treating their employees like human beings and not like robots or numbers. Teach them some class by not arguing with clients about invoices in front of other clients and in front of staff members. Teach them to lead by example and not to be dictators. And teach them that "training" is more than just sitting at the phones and expecting their employees to just understand the rest!

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