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2 people found this helpful  

The worst company to work for

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Senior Customer Service Representative  in  New York, NY
Former Employee - Senior Customer Service Representative in New York, NY

I worked at Regus full-time for more than 3 years

Pros

There are no pros I can comment on.

Cons

Underpaid, no support, processes and policies not followed by all, upper management does not lead by example. At Regus in the Manhattan Region it's more about who you are more friendly with then your work. They either promote or hire people who have no clue. I feel this is why the Manhattan Region is not performing as well as it could. There is severe lack of training for all levels of employment.

Advice to ManagementAdvice

In the Manahattan region they need to terminate or demote all the AOD's

Doesn't Recommend
Negative Outlook
Approves of CEO

Other Reviews for Regus

  1. 5 people found this helpful  

    Horrid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Miami, FL
    Former Employee - Customer Service Representative in Miami, FL

    I worked at Regus full-time for more than a year

    Pros

    There are really any only the flexibility

    Cons

    The managers talk about their employees behind there back, they also lie and twist things around to make the CSR look unprofessional. They talk with clients about the employees to look for something bad to talk about. You move furniture by yourself, desks, cabinets... Office furniture... And the manager does not help they stand there staring at you. I'm a female moving furniture alone. You need to clean up everyone's mess. Most of the time there will be only one employee that does most of the work plus clean and move furniture. The manager talks with employees about the coworker they sit next to all day long. Your coworker stabs you in the back as well, so you always need to

    Advice to ManagementAdvice

    Stop the unprofessionalism, the gossip, the back stabbing, appreciate your employees & make sure your managers are not bullying or harassing the CSR's because the CSR's are the ones that do all the work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Company has changed its values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Representative  in  Brooklyn, NY
    Former Employee - Senior Customer Service Representative in Brooklyn, NY

    I worked at Regus full-time for more than 5 years

    Pros

    Various responsibilities give you skills in a lot of different areas. Offer different packages to clients that really are a good product. When I started with the company years ago, they offered more PTO but they have reduced that.

    Cons

    You do work for multiple people, work that is for geared for multiple people is condensed into one person, pay is horrible, they used to appreciate people but the values of the company have changed. Once the client signs, they charge ridiculous fees and hidden fees. There is no true right or wrong way to do things, you do something that is supposed to be right and then they tell you they should have fired you for selling their product. You need all your days of PTO, paid holiday, floating holidays to stay sane working here. The stress is incredibly high. The bonus is changed almost quarterly so its geared so you don't make anything. There is a lot of backstabbing and no appreciation from management.

    Advice to ManagementAdvice

    Appreciate the people that are working for the company. Appreciate the clients who pay the bills. Customer service - its what the business used to be focussed on - now its not.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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