There are newer employer reviews for Regus
There are newer employer reviews for Regus

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Very friendly place to work.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Contractor - Customer Service Representative in Addison, TX
Former Contractor - Customer Service Representative in Addison, TX

I worked at Regus as a contractor (More than a year)

Recommends
Neutral Outlook
No opinion of CEO
Recommends
Neutral Outlook
No opinion of CEO

Pros

Management is willing to assist when a problem occours

Cons

World Wide company so coordination with overseas branches can be a problem

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  1. Helpful (2)

    Too Much Work- too little money. Decent if you are young and need a stepping stone and only plan to stay 2-3 years max.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in New York, NY
    Current Employee - Customer Service Representative in New York, NY

    I have been working at Regus full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Comfortable and aesthetically appealing work environment (dependent on your center)
    Decent Benefits
    Opportunity to impress and work with clients of different industries
    PTO-work/life balance
    When you think of it- it is actually a great line of products they offer.

    Cons

    They expect you to be the administrative assistant for multiple companies , market the center (marketing specialist), book rooms (reservation specialist) pay invoices (accounts payable)- MOVE FURNITURE (moving- offering no stipend if you destroy the suits you are REQUIRED to wear)

    You pretty much do the work of what should be separate positions on their own and receive wages that border poverty in a lot of the cities they have centers in. $15 per hour in NYC can't give you a decent standard of living in the worst area of the Bronx. For the prices they charge clients for rooms and services you would think they could pay you more.

    You are very expendable here. I was transferred once out of the blue, and I heard through the grapevine that their were talks to do it again because they acquired a new center. Forget hiring a new person for the acquisition is making you hundreds of thousands of dollars just move a person from a location where they built a relationship with clients and their co-workers. Particularly in NYC you see that they acquire more and more properties but nothing is going to the workers.

    I recommend it for a recent college grad who cant find a job or a young person trying to get cash/experience I would never stay expecting a career.

    Advice to Management

    Spend a week working at any busy Manhattan center and see how much you are ripping off your customer service rep and center managers.

  2. Helpful (2)

    You can learn so much from being a receptionist to Area Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Regus full-time (More than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    You are able to connect with anyone within Regus for assistance. For the new comers, they are able to train at two different locations before they are fully in their new position. At times they would prefer to hire within.
    You can learn customer service from answering phone to accounts payable to setting up meetings with your colleagues. This company can show you how to run your center from beginning to end. You can quickly grow with Regus as long as your have full knowledge of the products and what they are marketing. You learn a lot of systems that are used in colleges and universities. Honestly, it what YOU make out of the company!
    Regus is continuously growing. I love the fact if I chose to move out of the country there is a Regus location in that country. You can transfer, as long as their is a position available for you to transfer to. Also you still have to be interview for that position.
    One more thing; Please have a backbones for this company. Regus goes through tons of changes, and you must be willing at a drop of a dime to roll with those changes. Backbones is required.

    Cons

    The pay is not good. We have not receive raises in five years and on top of that our bonuses are continuously getting cut. The one down fall is Videoconferencing. You are not allow to say NO when a client books after hours or even on the weekends. The unfortunate part is, if a Team Member is unable to stay and does not have a person to cover, the General / Center Manager MUST stay.
    Clients are dissatisfy with the way their billing is being handle overseas instead of in the center. The company has lost it's personal connections to the clients. There are a lot of clients that do not like another person, let alone in another country with their credit card information.
    The hiring process for a new CM/GM is unbelievable. As stated in Pros "at times they would prefer to hire within". Now, I can go into details with this. We have Team Members that have been with the company for a very long time. The team members are used to train new employees, without any additional pay nor any recognition for a higher position. So many has trained under and above them and they will get overlook by a new employee for that higher position.
    Learn to get everything in WRITING. This will actually save you. Anyone above you always tends to have a forgetful memory.
    CM/GM have to generate leads, handle operations in the center ( They eliminated one staff), run reports, attend broker events (after hours), have minimum two to three conference calls per day and still have to sale for their center. The sad part is, if the quoter isn't met, we receive harsh ungrateful calls. You are only good as yesterday.

    Advice to Management

    For Team Members: Show consideration. There is a lot more delegated on the team then what is required without additional pay.
    For General Managers: They can not perform miracles. Take it easy on the conference calls, and the same reports by different people, and networking events.
    A marketing team need to be implemented for this company. Hire a team in every state to help with the sales and growth of the company .

There are newer employer reviews for Regus
There are newer employer reviews for Regus

See Most Recent

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