Regus

  www.reguscareers.com
  www.reguscareers.com
There are newer employer reviews for Regus

2 people found this helpful  

If You Like Being Pushed Around a LOT, Then This Job is For YOU!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative
Current Employee - Customer Service Representative

I have been working at Regus part-time (less than an year)

Pros

-The clients are always friendly and excellent to serve on a daily basis.
-Every employees receives decent pay.

Cons

-Lack of hours. You get only 15 hours per week if you are the CSR I, part-time employee.
-Management is in utter chaos and does not communicate well.
- Invoicing is a major hassle and is always needing to be corrected.
-Accounts payable NEVER has its act together and clients are being billed incorrectly.
-Constant change and being thrown around from one center to the next.
-NO PROPER training. You are thrown into the pit of fire from the day you start here.
-Clients will find anything to complain about on a daily basis (although not all clients are like that).
-I have to travel long distances to work only 3 hours at some other center to be trained.
-Lazy management.
-CSRs are expected to handle EVERYTHING in the office.
-Part-time hours are not reasonable for this kind of environment.

Advice to ManagementAdvice

Make all Customer Service Representative positions, FULL-TIME. If you split the time between two CSRs, then there is a communication rift between the two workers. We do not know what was done and by whom. There is a disruption and people need to learn how to communicate better over the phone rather than email. Respect your clients more, stop making the CSRs work so hard, and GIVE MORE HOURS to us CSRs. So, essentially, we are the bread and butter of your COMPANY. So guess what? I am looking for other opportnities since this company is so backwards.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

379 Other Employee Reviews for Regus (View Most Recent)

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  1. 3 people found this helpful  

    You can never be good enough...........

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Las Vegas, NV
    Current Employee - General Manager in Las Vegas, NV

    I have been working at Regus full-time (more than an year)

    Pros

    Great colleagues. I loved many of the people I worked with.
    Great life work balance *

    Cons

    -As a GM you are "responsible" for all aspects of the business including the ones out of your control.
    -You are not an individual. You are truly a number. You will be reminded of that number daily.
    -The company does not promote from within. This is evident just by looking at the careers page.
    -IT systems for staff and clients are a mess. Slow internet, many (many) different software systems (that do not communicate with one another)
    -Upper Management that has no idea what it is like in a center or specific market.

    Advice to ManagementAdvice

    Churn 80% of upper management and replace them with management that understands service, company culture, respect while boosting profitability.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Scam Office - False Rent Place - No product delivery

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Recepcionist in Beaverton, OR
    Former Employee - Recepcionist in Beaverton, OR

    I worked at Regus full-time (more than an year)

    Pros

    I can't find any pros in a scam operation RUN AWAY !!!!!

    Cons

    All of them, they will charge you for breathing in there, because you dirtied the air, for air use really. If you touch a "free coffee" they assume you are the whole coffee pot, glass, and furniture and sent you a bill, due last month, with overcharge fees.

    Advice to ManagementAdvice

    I pray God has mercy on you scamer soul.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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