Regus

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324 Employee Reviews (View Most Recent)

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  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • Disapproves of CEO

1 person found this helpful  

If You Like Being Pushed Around a LOT, Then This Job is For YOU!

Customer Service Representative (Current Employee)

Pros-The clients are always friendly and excellent to serve on a daily basis.
-Every employees receives decent pay.

Cons-Lack of hours. You get only 15 hours per week if you are the CSR I, part-time employee.
-Management is in utter chaos and does not communicate well.
- Invoicing is a major hassle and is always needing to be corrected.
-Accounts payable NEVER has its act together and clients are being billed incorrectly.
-Constant change and being thrown around from one center to the next.
-NO PROPER training. You are thrown into the pit of fire from the day you start here.
-Clients will find anything to complain about on a daily basis (although not all clients are like that).
-I have to travel long distances to work only 3 hours at some other center to be trained.
-Lazy management.
-CSRs are expected to handle EVERYTHING in the office.
-Part-time hours are not reasonable for this kind of environment.

Advice to Senior ManagementMake all Customer Service Representative positions, FULL-TIME. If you split the time between two CSRs, then there is a communication rift between the two workers. We do not know what was done and by whom. There is a disruption and people need to learn how to communicate better over the phone rather than email. Respect your clients more, stop making the CSRs work so hard, and GIVE MORE HOURS to us CSRs. So, essentially, we are the bread and butter of your COMPANY. So guess what? I am looking for other opportnities since this company is so backwards.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    A Corporation that Allows Upper Management to Mistreat their Staff and when reported placed in Termination Process.

    Customer Service Representative (Former Employee) Orlando, FL

    I worked at Regus full-time for more than 5 years

    Pros: The training was extensive and builds a great resume. Also, my… Cons: Upper management allows and supports supervisors to mistreat staff. I reported horrific behavior that had clients witnessed and co-staff and instead of protecting me, they… Advice to Senior Management: Have integrity! Have a good heart with your staff. Stop gossiping about everyone who you work with and work for and who works for you.… No, I would not recommend this company to a friend More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Too much politics and no room for growth here!

    Customer Service Representative (Former Employee) Sacramento, CA

    I worked at Regus full-time for more than 5 years

    Pros: The hours are ideal. Loved working with different businesses/clients Cons: Not a lot of room for growth...center being run with 3 people. CSR does manager's job for the most oart so they can concentrate on… Advice to Senior Management: Increase salary for CSR's..more opportunity so they would stay. No, I would not recommend this company to a friend More

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