Regus

  www.reguscareers.com
Work in HR? Unlock Free Profile

317 Employee Reviews (View Most Recent)

Sort all reviews by: Date Rating
in
  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • Disapproves of CEO

1 person found this helpful  

If You Like Being Pushed Around a LOT, Then This Job is For YOU!

Customer Service Representative (Current Employee)

Pros-The clients are always friendly and excellent to serve on a daily basis.
-Every employees receives decent pay.

Cons-Lack of hours. You get only 15 hours per week if you are the CSR I, part-time employee.
-Management is in utter chaos and does not communicate well.
- Invoicing is a major hassle and is always needing to be corrected.
-Accounts payable NEVER has its act together and clients are being billed incorrectly.
-Constant change and being thrown around from one center to the next.
-NO PROPER training. You are thrown into the pit of fire from the day you start here.
-Clients will find anything to complain about on a daily basis (although not all clients are like that).
-I have to travel long distances to work only 3 hours at some other center to be trained.
-Lazy management.
-CSRs are expected to handle EVERYTHING in the office.
-Part-time hours are not reasonable for this kind of environment.

Advice to Senior ManagementMake all Customer Service Representative positions, FULL-TIME. If you split the time between two CSRs, then there is a communication rift between the two workers. We do not know what was done and by whom. There is a disruption and people need to learn how to communicate better over the phone rather than email. Respect your clients more, stop making the CSRs work so hard, and GIVE MORE HOURS to us CSRs. So, essentially, we are the bread and butter of your COMPANY. So guess what? I am looking for other opportnities since this company is so backwards.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    One too many stars for Regus...

    Manager (Former Employee)

    I worked at Regus full-time for less than a year


    Pros: Great looking offices in great locations worldwide. Cons: Where to start? Unfortunately, the list of cons goes on and on. Sadly, all negative experiences shared on this site and others by… Advice to Senior Management: What for? They don't listen, nor do they care. Clearly, it's culture needs a lot of work, from the ground up. That's… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    You can never be good enough...........

    General Manager (Current Employee) Las Vegas, NV

    I have been working at Regus full-time for more than a year


    Pros: Great colleagues. I loved many of the people I worked… Cons: -As a GM you are "responsible" for all aspects of the business including the ones out of your control. -You are not an individual. You are… Advice to Senior Management: Churn 80% of upper management and replace them with… No, I would not recommend this company to a friend More
There are newer reviews on Regus.

Worked for Regus? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.