Regus
2.9 of 5 277 reviews
www.reguscareers.com Luxembourg, Luxembourg 5000+ Employees

277 Employee Reviews (View Most Recent)

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1 person found this helpful  

If You Like Being Pushed Around a LOT, Then This Job is For YOU!

Customer Service Representative (Current Employee)

I have been working at Regus part-time for less than a year

Pros-The clients are always friendly and excellent to serve on a daily basis.
-Every employees receives decent pay.

Cons-Lack of hours. You get only 15 hours per week if you are the CSR I, part-time employee.
-Management is in utter chaos and does not communicate well.
- Invoicing is a major hassle and is always needing to be corrected.
-Accounts payable NEVER has its act together and clients are being billed incorrectly.
-Constant change and being thrown around from one center to the next.
-NO PROPER training. You are thrown into the pit of fire from the day you start here.
-Clients will find anything to complain about on a daily basis (although not all clients are like that).
-I have to travel long distances to work only 3 hours at some other center to be trained.
-Lazy management.
-CSRs are expected to handle EVERYTHING in the office.
-Part-time hours are not reasonable for this kind of environment.

Advice to Senior ManagementMake all Customer Service Representative positions, FULL-TIME. If you split the time between two CSRs, then there is a communication rift between the two workers. We do not know what was done and by whom. There is a disruption and people need to learn how to communicate better over the phone rather than email. Respect your clients more, stop making the CSRs work so hard, and GIVE MORE HOURS to us CSRs. So, essentially, we are the bread and butter of your COMPANY. So guess what? I am looking for other opportnities since this company is so backwards.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Culture & Values
         
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  • Senior Management
         
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  • Disapproves of CEO

1 person found this helpful  

Scam Office - False Rent Place - No product delivery

Recepcionist (Former Employee)
Beaverton, OR

I worked at Regus full-time for more than a year


Pros: I can't find any pros in a scam operation RUN… Cons: All of them, they will charge you for breathing in there, because you dirtied the air, for air use really. If you touch a… Advice to Senior Management: I pray God has mercy on you scamer soul. No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

3 people found this helpful  

High pressure sales. Make your monthly quota or you will be disciplined up to and including dismissal.

General Manager (Former Employee)
Cherry Hill, NJ

I worked at Regus full-time for more than 3 years


Pros: No nights, no weekends. Decent health benefits. Cons: Must wear a suit and tie every day. Monthly sales quota. Micromanagement. You are strongly encouraged to be a pushy salesperson. Daily sales conference calls… Advice to Senior Management: Make it policy to tell every new client about the wear & tear and business continuity fees up front. Don't increase the rent on every… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

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