Regus

  www.reguscareers.com
  www.reguscareers.com
There are newer employer reviews for Regus

 

Be Careful and Dig Deep During Your Interview

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Senior Customer Service Representative in Portland, OR
Former Employee - Senior Customer Service Representative in Portland, OR

I worked at Regus full-time (more than an year)

Pros

A varied workday, great clients, depending on the location. You can luck out and end up working on a great team, but you will need to ask a lot of questions in your interview and make sure you know exactly which location you are being hired for. Ask to meet with your potential coworkers.

Cons

High turnover, demanding workloads, poor training for anyone below management, no loyalty to staff, roles and responsibilities change often. Unless you are comfortable with fear tactics and aggressive sales, don't plan on moving up in the company to management. Long term employees who are looking to move up will be passed up for an outside hire.

Advice to ManagementAdvice

Make sure that your little guys don't go unnoticed. Reward your long term staff and make sure that there are ample opportunities for growth. Your core staff members (CSRs) don't feel like their efforts are noticed. Stop reworking roles and responsibilities every few years and create a solid structure that actually works. When a staff member comes to you with an issue, don't treat them like they are the problem. If a staff member wants to move up to management, actually invest in training them, rather than passing them over for an outside hire.

Doesn't Recommend
Negative Outlook
No opinion of CEO

379 Other Employee Reviews for Regus (View Most Recent)

Sort: Rating Date
  1.  

    Very educational, challenging and fun..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in San Francisco, CA
    Current Employee - General Manager in San Francisco, CA

    I have been working at Regus full-time (more than an year)

    Pros

    your learning something veryday, challenging, excited to come to work everyday..

    Cons

    to many systems, needs to be simplified

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Vast knowledge of systems throughout the year as General Manager, customer service and outreach to clients.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Regus full-time

    Pros

    Constant learning of products and systems Co-workers you build relationships with. Training your CSR's and working on developing them.

    Cons

    Constant struggle for sales daily and the nagging of what to do about it. The need of upsetting the basket every few months and changing not only Managers but CSR's as well, clients and employees do not like this.

    Advice to ManagementAdvice

    Slow down a bit and let your employees figure things out before introducing something new. Reward your employees

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Regus

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