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Be Careful and Dig Deep During Your Interview

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Senior Customer Service Representative  in  Portland, OR
Former Employee - Senior Customer Service Representative in Portland, OR

I worked at Regus full-time for more than a year

Pros

A varied workday, great clients, depending on the location. You can luck out and end up working on a great team, but you will need to ask a lot of questions in your interview and make sure you know exactly which location you are being hired for. Ask to meet with your potential coworkers.

Cons

High turnover, demanding workloads, poor training for anyone below management, no loyalty to staff, roles and responsibilities change often. Unless you are comfortable with fear tactics and aggressive sales, don't plan on moving up in the company to management. Long term employees who are looking to move up will be passed up for an outside hire.

Advice to ManagementAdvice

Make sure that your little guys don't go unnoticed. Reward your long term staff and make sure that there are ample opportunities for growth. Your core staff members (CSRs) don't feel like their efforts are noticed. Stop reworking roles and responsibilities every few years and create a solid structure that actually works. When a staff member comes to you with an issue, don't treat them like they are the problem. If a staff member wants to move up to management, actually invest in training them, rather than passing them over for an outside hire.

Doesn't Recommend
Negative Outlook
No opinion of CEO

352 Other Employee Reviews for Regus (View Most Recent)

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  1. 3 people found this helpful  

    Awful organization to say the least...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Regus full-time for less than a year

    Pros

    Attracted by offices in class A buildings and professional appearances of staff. But remember, the cover (fresh paint and business suits) does not make the book.

    Cons

    Terrible leadership. Terrible culture. Terrible business practices. Terrible training. Terrible customer support.

    Advice to ManagementAdvice

    Money (i.e. Commissions/bonuses) does not buy integrity and work ethics. At least, not everyone falls for the carrot. Work on your culture, business practices and leadership team, train your employees, support your customers. Stop over promising and under delivering. You'll attract more clients, talent and retain capable employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Lack of investment toward employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Representative  in  Chicago, IL
    Former Employee - Senior Customer Service Representative in Chicago, IL

    I worked at Regus full-time for more than 5 years

    Pros

    401k, Vacation time and Health Insurance.

    Cons

    Upper management does not understand middle management needs. They wanted us to wear black suits everyday, while moving desk and such. There is no room for growth if you don't have a bachelor degree, even know you showed you could do job. The CSRs are treated like dirt from upper management and area managers. They don't every say Good Job. One of the worse non-motivating companies I have ever worked for! . Then the pay is horrible for everything they want you to do.

    Advice to ManagementAdvice

    Upper management needs to learn how to treat ALL of their employees with respect and listen to what they say! Get rid of the black suits,!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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