Regus

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1 person found this helpful  

You aren't valued unless you are a AD or RM

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Client Service Representative  in  New York, NY
Former Employee - Client Service Representative in New York, NY

Pros

If you like fast pace environments and things are ALWAYS going on. Definately on down time. You also meet a ton of wonderful clients. Lawyers, business consultants, etc. There are also a ton of Reguses all over the world so if you are thinking about moving somewhere else (even a different country) they probably have a center there for you to transfer to. And you learn a lot on the job. You learn computer programs, telecommunication stuff, and work processes. YOU MUST BE ORGANIZED for this job. You'll have like 60 people asking you for stuff a day and you have to be on top of everything.

Cons

Each center has a very small staff (especially in NY since there are so many offices), so when someone takes time off the whole office is distrubed. There are also no breaks! Clients come with work and you have to get it done ASAP. So there is no downtime to just catch up on office stuff. The biggest problem with Regus is their hierarchy. You as a Client Service Representative can only talk to your Operations Manager and General Manager. So if you have a problem with your managers or have suggests about how something is done, you can't talk to the Area Director or Regional Manager. I had the problem where a General Manager used one of my ideas as his own and got a promotion out of the deal and when I went to say something, HR said "Well he is higher than you are so we'll probably take his word over yours" That made me feel pretty low.

Advice to ManagementAdvice

That they visit centers and talk to the employees because the General Managers of each center don't let us say anything

Doesn't Recommend
Disapproves of CEO

Other reviews for Regus

  1.  

    Awesome

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  New Delhi (India)
    Current Employee - Customer Service Representative in New Delhi (India)

    Pros

    Multi tasking
    true learning
    well organised
    best work place
    challenging

    Cons

    no cons i have seen during my period

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Good place to work and grow with company if interested

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    Pros

    The pro's were I liked the people I worked with, everyone was friendly and easy to get alone with. Work was easy most days and most of the office clients were nice. It was great meeting so many different professionals all in the same building. It's a great way to network.

    Cons

    Having several IT errors and programs, an all in one system would be great.
    Too much free time if you like being busy all day.

    Advice to ManagementAdvice

    Provide more work and learning opportunities.

    Recommends
    Positive Outlook
    No opinion of CEO
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