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Helpful (1)

A Painful, Disgusting Experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Credit Manager in Charlotte, NC
Former Employee - Credit Manager in Charlotte, NC

I worked at Rent-A-Center full-time (Less than a year)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Weekly paycheck, get to work outside, some of my coworkers were really cool and genuinely nice people, every Sunday off

Cons

I could write an entire thesis on my experience with Rent A Center, but for easier reading digestion, I will stick to some main observations. In no particular order:

-Disgusting merchandise which was almost never fully re-cleaned before being spun off on the next lucky customer (keeping in mind that the idea of renting a mattress which had been "previously rented" sounds like the worst purchase anyone could make)

-A customer base which thinks nothing of lying to or deceiving RAC in any possible manner to keep possession of merchandise

-Daily pressure and absurd sales expectations, especially considering the customer base rarely changes for any particular store. You often rent/sell to the same customers whom you had just collected from the previous week

-Asked on more than one occasion to handle merchandise solo with weight in excess of 200 lbs

-I am a large individual with a solid frame, and some of the merchandise required to transport to and from homes were ridiculously heavy and near-impossible to maneuver. And you may be back to pick up the same furniture the very next week. But I'm sure RAC is happy they got that one $23.99 payment.

-Cockroaches in the store, the office, everywhere. The hired pest company would come, spray, and not even have one foot out the door before they came back. Complaints fell on deaf ears. Disgusting.

-Impossible to be sick. Impossible. Strep throat? Call the doctor line. Broken hand? Call the doctor line. Ebola virus? Call the doctor line. You get TWO sick days a year. And if you use one you are made to feel guilty.

-Need a Saturday off? Hahahahahahahaha, never gonna happen.

Advice to Management

Stop renting to the same awful customer base that has never paid you, isn't paying now, and never will. Build a solid foundation. Practice what you preach with the work-life balance.

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  1. A good place to learn.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager in Baltimore, MD
    Current Employee - District Manager in Baltimore, MD

    I have been working at Rent-A-Center full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Large company with decent benefits. Looks good on a resume. You get to learn how to hire people constantly.

    Cons

    Constant management change over. Delinquency issues, always chasing a number. The job itself is a lifestyle and not a career move. You must enjoy being a number and not an individual.

    Advice to Management

    Understand your people are a commodity. Stop the constant threat of being replaceable. Accept that the product is geared toward people who normally are slow payers or won't pay.

  2. Poor chance for advancement poor raises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Credit Manager in Dallas, TX
    Current Employee - Credit Manager in Dallas, TX

    I have been working at Rent-A-Center full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    job stability
    not really much else

    Cons

    horrible raises, only store managers make a decent living
    as a asst. manger or lead you are expected to run the store for about a .50 cents an hour raise
    inflexible hours, you work from open to close.
    insurance is very expensive

    Advice to Management

    Pay your employees a decent wage, they shouldn't have to work 8-10 hours a week overtime just to have a paycheck they can live on

There are newer employer reviews for Rent-A-Center
There are newer employer reviews for Rent-A-Center

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