A Painful, Disgusting Experience - Credit Manager Rent-A-Center Employee Review

1.0
Dec 17, 2012
Recommend
CEO approval
Business Outlook

Pros

Weekly paycheck, get to work outside, some of my coworkers were really cool and genuinely nice people, every Sunday off

Cons

I could write an entire thesis on my experience with Rent A Center, but for easier reading digestion, I will stick to some main observations. In no particular order: -Disgusting merchandise which was almost never fully re-cleaned before being spun off on the next lucky customer (keeping in mind that the idea of renting a mattress which had been "previously rented" sounds like the worst purchase anyone could make) -A customer base which thinks nothing of lying to or deceiving RAC in any possible manner to keep possession of merchandise -Daily pressure and absurd sales expectations, especially considering the customer base rarely changes for any particular store. You often rent/sell to the same customers whom you had just collected from the previous week -Asked on more than one occasion to handle merchandise solo with weight in excess of 200 lbs -I am a large individual with a solid frame, and some of the merchandise required to transport to and from homes were ridiculously heavy and near-impossible to maneuver. And you may be back to pick up the same furniture the very next week. But I'm sure RAC is happy they got that one $23.99 payment. -Cockroaches in the store, the office, everywhere. The hired pest company would come, spray, and not even have one foot out the door before they came back. Complaints fell on deaf ears. Disgusting. -Impossible to be sick. Impossible. Strep throat? Call the doctor line. Broken hand? Call the doctor line. Ebola virus? Call the doctor line. You get TWO sick days a year. And if you use one you are made to feel guilty. -Need a Saturday off? Hahahahahahahaha, never gonna happen.

Explore other reviews about Rent-A-Center

5.0
Jan 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits and you can grow with in the company.

Cons

Long hours, weekends → poor work-life balance High stress from sales & collection pressure Inconsistent or micromanaging management Pay often feels low for workload Physically demanding (deliveries, field work) Limited growth; high turnover

2.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits can be decent, there are growth opportunities, and if you’re lucky, you work with a great team.

Cons

Poor management on many levels. From a store level, extending to corporate, the “leadership” needs work on their people skills. People are only capable of handling so much, and the lack of support from upper management makes it harder to work day to day. Additionally, the goalpost is always moving. If you manage to exceed their expectations, completing those same goals will no longer be good enough. The lack of support when it comes to customer abuse is embarrassing. We’re in 2026 and we should want to support the teams that are keeping the company running. Corporate is out of touch with reality. Anyone making over 6 figures a year no longer view customers as people, but as numbers. It doesn’t matter what horrid stories you hear on a daily basis, they are expected to bend to standards that shouldn’t exist anymore.

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