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Great Company...Poor Leadership

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Assistant Store Manager
Former Employee - Assistant Store Manager

I worked at Rent-A-Center full-time (more than an year)

Pros

Diverse culture and excellent advancement opportunities.

Cons

Wrong people get hired into wrong levels of upper management

Advice to ManagementAdvice

Careful consideration and open ears to what Store level management is saying

Recommends
Positive Outlook
Approves of CEO

476 Other Employee Reviews for Rent-A-Center (View Most Recent)

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  1.  

    Very high pressure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store in Dayton, OH
    Former Employee - Store in Dayton, OH

    I worked at Rent-A-Center full-time (more than 5 years)

    Pros

    Good money, lots of different learning opportunities regarding customer service, fleet management, hr, collections, sales, merchandising, marketing, pricing, and more.

    Cons

    The company has very high expectations for collections goals and sales quotas. They have a very ridgid way of doing things that is not competitive in today's market. RAC expects employees to make it work. If the store is not doing enough sales (everyone has sales goals they have to hit), despite daily telemarketing, local marketing, storewide clearance, etc, the company tends to continually replace staff without changing their very high pricing. Every miniscule aspect of the business is on some kind of report (often half a dozen reports) that has to be worked regularly-much more than many companies. The work is physically demanding, and every position will encounter scores of belligerent customers. The company pays loud lip service to their serving culture, but doesn't serve their employees well. Currently they have been replacing tenured employees with lower paid new hires. They also had a "realignment" that eliminated approximately a third of upper management.

    Advice to ManagementAdvice

    The RTO type customer will pay millions of dollars for an item if it is on a very attractive weekly price. Instead of providing products with cheaper buyouts at high weekly prices, go back to providing extremely durable goods with a high cash price and a very low weekly payment.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Overworked and underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Assistant Manager
    Current Employee - Lead Assistant Manager

    I have been working at Rent-A-Center full-time (more than 3 years)

    Pros

    Friendly coworkers
    Very profitable business
    Job sercuritY

    Cons

    Absolutely no work life balance very hard to get any days off
    Very questionable business pratices
    Harrasing customer on the phone and there home also work
    Insane expectations on renting and collecting

    Advice to ManagementAdvice

    Listen to your coworkers and work with helping people more rather then squeezing 4x more money on lower end merchandise. Also work on work life balance mandatory fifty hours is too much

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Rent-A-Center

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