473 Employee Reviews (View Most Recent)

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A great place to learn about the quality of your life versus that of RAC's customers.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Account Representative  in  Huber Heights, OH
Current Employee - Customer Account Representative in Huber Heights, OH

I have been working at Rent-A-Center full-time for less than a year

Pros

Decent pay starting out. You WILL get overtime. There is also holiday pay associated with overtime as well. Benefits are also quite decent, but nothing fantastic as compared to some similar companies.

Cons

Working a MINIMUM of 48 hours a week.
Expected to continuously run past due customers.
Deliver products regardless of weather conditions.
See some of the most inhumane things imaginable in customer's houses. (Bed Bugs, Roaches, ETC.)

Advice to ManagementAdvice

Create a position for new hire employee's where they spend more time managing customer account's rather than just delivering and servicing products to customers.

Doesn't Recommend
Negative Outlook
Approves of CEO

Other Reviews for Rent-A-Center

  1.  

    Be prepared to have your hands tied and thrown in the deep-end!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Rent-A-Center full-time for more than a year

    Pros

    RTO is an exciting industry which RAC helped define. Entry-level employee pay is above average. There are many opportunities for advancement within the store-level.

    Cons

    Manager pay is below standard. The bonus structure is developed to lessen the payout. Absolutely NO work/life balance - you are lucky if you get a couple of hours a day with your family. Work-loads and expectations are over-the-top.

    Advice to ManagementAdvice

    • Coach the DVPs, RDs and DMs to understand that different market segments are exactly that - different.
    • Develop a more aggressive pricing strategy that focuses on the consumer demographics.
    • Lessen the quantity of "sales events" as the current every other week event demeans the value of a "sale".
    • Re-integrate RAC Acceptance into the local store - sales/BOR, income/expenses/profit, etc.
    • Consider a new co-worker timekeeping model that allows for fewer hours for all employees as to improve work/life balance.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    You are just a number

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Representative
    Former Employee - Customer Account Representative

    I worked at Rent-A-Center full-time

    Pros

    Great benefits, the pay is great for a entry level position, the employee purchase program is amazing

    Cons

    You give up a life outside of work, unrealistic expectations, you are no longer a person, but a number, work hours

    Advice to ManagementAdvice

    Stop giving trips to the Bahamas to upper management. Give those trips to the people selling your products. We are more than numbers

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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