There are newer employer reviews for ResMed

 

Employee complaints are ignored and not measured. Difficult to succeed and grow professionally

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Software Support Technician in San Diego, CA
Former Employee - Software Support Technician in San Diego, CA

I worked at ResMed

Pros

ResMed provides an awesome benefits package, including tuition reimbursement, which I utilized to fulfill my educational needs. They also periodically bring in fitness trainers to promote healthy-living.

Cons

Very Difficult to move up within
Employee Feedback is not measured
Contact Center is not well structured for communication

Advice to ManagementAdvice

If you truly believe in one call resolution be sure you have enough support before you make that promise- under developed technical, clinical, and customer contact departments. Upper management needs to pause from focusing on market share and nurture ResMed insides.

Disapproves of CEO

42 Other Employee Reviews for ResMed (View Most Recent)

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  1.  

    It's a paycheck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at ResMed

    Pros

    Co-workers are amazing people
    Excellent benefits
    decent pay

    Cons

    Little room for advancement
    Customer service reps are treated like chattel with no appreciation shown by other departments.
    Those that are lucky enough to get advanced into supervisory positions get little or no managerial training.

    Advice to ManagementAdvice

    This company is good but your method of treating your lowest employees is deplorable.
    Before advancing someone into a supervisory position at least give them training to do their job.

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful  

    Great People, Rewarding Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at ResMed

    Pros

    - Treating sleep apnea is a worthy cause
    - Upper level management really cares
    - Australian and California attitude of company

    Cons

    - Reimbursement uncertainties can be concerning

    Advice to ManagementAdvice

    - Try not to seem so much like a "club"

    Recommends
    Approves of CEO
There are newer employer reviews for ResMed

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