There are newer employer reviews for Responsys

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Responsys: Zapata or Facebook?

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Management in San Bruno, CA
Former Employee - Anonymous Management in San Bruno, CA

I worked at Responsys

Pros

The pay is pretty good and the benefits were okay. For a while it looked like things were going in the right direction from a technology level, but that stopped being true some time ago. One of the biggest and best things about Responsys was the momentum it gathered while outstripping all the competition. The real question is going to be whether Responsys can continue that in the face of poor planning, bad management and rising costs. If they can, Responsys will emerge dominant in the email marketing space, and its competition should fear the advantages it will come up with next.

Cons

The biggest problem has got to be communication. Management doesn't seem to think it's important to communicate to underlings, and worse, don't tend to give anything closely resembling honest feedback to those who need it. Furthermore, nobody in Human Resources wants to step up and come up with a consistent set of performance guidelines or standards for having those difficult conversations with employees. It is too bad, because dead wood and a lack of communication are going to drive all of the good people out of the job and into the welcoming arms of a booming and growing technical job market.

Advice to ManagementAdvice

Take a good long look at middle to upper management, replace it as needed, and don't be afraid to fire and forget.

Doesn't Recommend
Disapproves of CEO
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  1. Intern Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Campaign Specialist in Reading, England (UK)
    Former Intern - Campaign Specialist in Reading, England (UK)

    I worked at Responsys as an intern (more than a year)

    Pros

    Good environment in terms of culture, pool table and lunches out sometimes

    Cons

    high pressure job, sometimes working late hours, can be very stressful at times.

    Advice to ManagementAdvice

    Keep on leading with a humble spirit and remember you were once in these positions before.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Demanding workload, stressful but nice people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Success Manager in London, England (UK)
    Current Employee - Customer Success Manager in London, England (UK)

    I have been working at Responsys full-time (more than a year)

    Pros

    Great platform and product offering
    Flexible working
    Quarterly bonus and above-average benefits
    Nice, friendly people
    Casual dressing (very)
    Still feels like a start-up!

    Cons

    Poor life work balance
    Excessive workload, it's normal to put in extra hours every day
    Management lacking leadership, clarity and direction
    Difficult career advancement
    Bureaucracy
    Oracle processes

    Advice to ManagementAdvice

    Provide support needed and leadership to the team before the rest of us follow suit and march off too.
    Frequent and clear communication is needed.
    Resource is needed, most have to work 50hr a week to cope with workload.

    Recommends
    Neutral Outlook
    No opinion of CEO
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