There are newer employer reviews for Responsys
There are newer employer reviews for Responsys

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Helpful (3)

Responsys is not perfect, but I've never worked anywhere that is.

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales in San Bruno, CA
Former Employee - Sales in San Bruno, CA
No opinion of CEO

Pros

Responsys has built the most experienced and competent sales team in the email space. The team wants to win and they did. There is a compelling vision that management has laid out but to date they have been unable to execute against that vision. The email marketing space is growing very fast, and this provides opportunities for the people and the company to be very successful if they could execute their vision and keep their top people. I liked the people on my team and we worked hard together. The management team is pretty open to feedback and suggestions, and we used that fact to create a far more open culture at the company than was there previously.

Cons

Lack of emotional intelligence of the senior management team. Senior sales management has a negative communication style in email particularly, that leaves members of the sales team wishing they would leave the people management to those on the sales management team who are effective at it. Product management needs to get their act together. They have consistently under-delivered.

Advice to Management

Let your managers manage and think about the company as what it is, i.e. a collection of individuals with different needs and motivations, rather than as a "company" that somehow could succeed divorced from the people who comprise it. Management by anything other than data is a waste of everyone's time. Use it to set reasonable expectations for your employees and your board, and realize that you are competing against every other interactive marketing company out there for talent. The talent has the upper hand in your space. Embrace it.

Other Employee Reviews for Responsys

  1. Helpful (3)

    Responsys: Zapata or Facebook?

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Management in San Bruno, CA
    Former Employee - Anonymous Management in San Bruno, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The pay is pretty good and the benefits were okay. For a while it looked like things were going in the right direction from a technology level, but that stopped being true some time ago. One of the biggest and best things about Responsys was the momentum it gathered while outstripping all the competition. The real question is going to be whether Responsys can continue that in the face of poor planning, bad management and rising costs. If they can, Responsys will emerge dominant in the email marketing space, and its competition should fear the advantages it will come up with next.

    Cons

    The biggest problem has got to be communication. Management doesn't seem to think it's important to communicate to underlings, and worse, don't tend to give anything closely resembling honest feedback to those who need it. Furthermore, nobody in Human Resources wants to step up and come up with a consistent set of performance guidelines or standards for having those difficult conversations with employees. It is too bad, because dead wood and a lack of communication are going to drive all of the good people out of the job and into the welcoming arms of a booming and growing technical job market.

    Advice to Management

    Take a good long look at middle to upper management, replace it as needed, and don't be afraid to fire and forget.


  2. Intern Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Campaign Specialist in Reading, England (UK)
    Former Intern - Campaign Specialist in Reading, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Responsys as an intern (More than a year)

    Pros

    Good environment in terms of culture, pool table and lunches out sometimes

    Cons

    high pressure job, sometimes working late hours, can be very stressful at times.

    Advice to Management

    Keep on leading with a humble spirit and remember you were once in these positions before.


There are newer employer reviews for Responsys
There are newer employer reviews for Responsys

See Most Recent

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