There are newer employer reviews for Responsys

Helpful (3)

Responsys is not perfect, but I've never worked anywhere that is.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Sales in San Bruno, CA
Former Employee - Sales in San Bruno, CA

I worked at Responsys

No opinion of CEO
No opinion of CEO

Pros

Responsys has built the most experienced and competent sales team in the email space. The team wants to win and they did. There is a compelling vision that management has laid out but to date they have been unable to execute against that vision. The email marketing space is growing very fast, and this provides opportunities for the people and the company to be very successful if they could execute their vision and keep their top people. I liked the people on my team and we worked hard together. The management team is pretty open to feedback and suggestions, and we used that fact to create a far more open culture at the company than was there previously.

Cons

Lack of emotional intelligence of the senior management team.
Senior sales management has a negative communication style in email particularly, that leaves members of the sales team wishing they would leave the people management to those on the sales management team who are effective at it.
Product management needs to get their act together. They have consistently under-delivered.

Advice to Management

Let your managers manage and think about the company as what it is, i.e. a collection of individuals with different needs and motivations, rather than as a "company" that somehow could succeed divorced from the people who comprise it.

Management by anything other than data is a waste of everyone's time. Use it to set reasonable expectations for your employees and your board, and realize that you are competing against every other interactive marketing company out there for talent. The talent has the upper hand in your space. Embrace it.

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  1. Helpful (3)

    Responsys: Zapata or Facebook?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Management in San Bruno, CA
    Former Employee - Anonymous Management in San Bruno, CA

    I worked at Responsys

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The pay is pretty good and the benefits were okay. For a while it looked like things were going in the right direction from a technology level, but that stopped being true some time ago. One of the biggest and best things about Responsys was the momentum it gathered while outstripping all the competition. The real question is going to be whether Responsys can continue that in the face of poor planning, bad management and rising costs. If they can, Responsys will emerge dominant in the email marketing space, and its competition should fear the advantages it will come up with next.

    Cons

    The biggest problem has got to be communication. Management doesn't seem to think it's important to communicate to underlings, and worse, don't tend to give anything closely resembling honest feedback to those who need it. Furthermore, nobody in Human Resources wants to step up and come up with a consistent set of performance guidelines or standards for having those difficult conversations with employees. It is too bad, because dead wood and a lack of communication are going to drive all of the good people out of the job and into the welcoming arms of a booming and growing technical job market.

    Advice to Management

    Take a good long look at middle to upper management, replace it as needed, and don't be afraid to fire and forget.

  2. Demanding workload, stressful but nice people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Success Manager in London, England (UK)
    Current Employee - Customer Success Manager in London, England (UK)

    I have been working at Responsys full-time (more than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great platform and product offering
    Flexible working
    Quarterly bonus and above-average benefits
    Nice, friendly people
    Casual dressing (very)
    Still feels like a start-up!

    Cons

    Poor life work balance
    Excessive workload, it's normal to put in extra hours every day
    Management lacking leadership, clarity and direction
    Difficult career advancement
    Bureaucracy
    Oracle processes

    Advice to Management

    Provide support needed and leadership to the team before the rest of us follow suit and march off too.
    Frequent and clear communication is needed.
    Resource is needed, most have to work 50hr a week to cope with workload.

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