Responsys

  www.responsys.com
  www.responsys.com
There are newer employer reviews for Responsys

3 people found this helpful  

Responsys is not perfect, but I've never worked anywhere that is.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Sales in San Bruno, CA
Former Employee - Sales in San Bruno, CA

I worked at Responsys

Pros

Responsys has built the most experienced and competent sales team in the email space. The team wants to win and they did. There is a compelling vision that management has laid out but to date they have been unable to execute against that vision. The email marketing space is growing very fast, and this provides opportunities for the people and the company to be very successful if they could execute their vision and keep their top people. I liked the people on my team and we worked hard together. The management team is pretty open to feedback and suggestions, and we used that fact to create a far more open culture at the company than was there previously.

Cons

Lack of emotional intelligence of the senior management team.
Senior sales management has a negative communication style in email particularly, that leaves members of the sales team wishing they would leave the people management to those on the sales management team who are effective at it.
Product management needs to get their act together. They have consistently under-delivered.

Advice to ManagementAdvice

Let your managers manage and think about the company as what it is, i.e. a collection of individuals with different needs and motivations, rather than as a "company" that somehow could succeed divorced from the people who comprise it.

Management by anything other than data is a waste of everyone's time. Use it to set reasonable expectations for your employees and your board, and realize that you are competing against every other interactive marketing company out there for talent. The talent has the upper hand in your space. Embrace it.

No opinion of CEO

120 Other Employee Reviews for Responsys (View Most Recent)

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  1. 3 people found this helpful  

    Responsys: Zapata or Facebook?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Management in San Bruno, CA
    Former Employee - Anonymous Management in San Bruno, CA

    I worked at Responsys

    Pros

    The pay is pretty good and the benefits were okay. For a while it looked like things were going in the right direction from a technology level, but that stopped being true some time ago. One of the biggest and best things about Responsys was the momentum it gathered while outstripping all the competition. The real question is going to be whether Responsys can continue that in the face of poor planning, bad management and rising costs. If they can, Responsys will emerge dominant in the email marketing space, and its competition should fear the advantages it will come up with next.

    Cons

    The biggest problem has got to be communication. Management doesn't seem to think it's important to communicate to underlings, and worse, don't tend to give anything closely resembling honest feedback to those who need it. Furthermore, nobody in Human Resources wants to step up and come up with a consistent set of performance guidelines or standards for having those difficult conversations with employees. It is too bad, because dead wood and a lack of communication are going to drive all of the good people out of the job and into the welcoming arms of a booming and growing technical job market.

    Advice to ManagementAdvice

    Take a good long look at middle to upper management, replace it as needed, and don't be afraid to fire and forget.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Responsys (more than an year)

    Pros

    Interesting work , intelligent colleagues, fun workplace

    Cons

    Tiring schedules, release time can be stressful

    Recommends
    Approves of CEO
There are newer employer reviews for Responsys

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