118 Employee Reviews (View Most Recent)

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7 people found this helpful  

Spaghetti Infrastructure, no clear plans to fix, would rather firefight & churn employees

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee  in  San Bruno, CA
Former Employee - Anonymous Employee in San Bruno, CA

I worked at Responsys

Pros

Co-workers generally very competent if not socially adept, due to slightly above average compensation, closeness to public transit, and reasonably affordable housing in immediate area. HR team above average to work with as well. Company is stable financially. Probably would be OK to work here if you're not involved in the support of the infrastructure (sales, marketing, etc.).

Cons

Management team with a couple of exceptions is a nightmare. Lack of respect, immature behavior, and overall inability to rectify the on-going infrastructure problems resulting in operations staff having to work like dogs just to keep production up. 8hr + maintenance windows averaging every other weekend. No clear direction from management. Infrastructure problems laid at feet of current staff, when true problem is an architectural design that is not scalable. High turn-over rate of IT staff means playing constant catch-up.

Advice to ManagementAdvice

Step back and take a look at the staff churn-fest and address the underlying problem. Set an EOL for the current app & infrastructure and hire the staff necessary to buy & build a sustainable infrastructure in parallel with current production.

Doesn't Recommend
Disapproves of CEO

Other Reviews for Responsys

  1. 7 people found this helpful  

    Worthwhile only as a stop along the way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  San Bruno, CA
    Current Employee - Senior Software Engineer in San Bruno, CA

    I have been working at Responsys

    Pros

    Fast growing, successful company.
    Some interesting technology.
    Some good people.
    Hiring like crazy.
    Recent efforts to hire talented people.
    Reasonable work-life balance.
    Possible to negotiate good starting salary.

    Cons

    Poor engineering management. Managers too often behave as though all programmers are plug-compatible automatons.
    Rigid, hierarchical management structure that stifles collaboration.
    Poor engineering standards - perfunctory design reviews, no code coverage standards, too few
    automated tests, no automated UI testing.
    Low programmer morale.
    Few career advancement opportunities.
    Little or no recognition for good work. Minimal or no raises, bonuses or stock option grants.

    Advice to ManagementAdvice

    Implement 360-degree reviews, remove managers who fare poorly on reviews
    Flatten the engineering management structure
    Improve development methodology
    Provide positive feedback and regular, merit-based reviews

    Doesn't Recommend
    Approves of CEO
  2. 3 people found this helpful  

    Good work environment but in need of clear routes for professional growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Hayward, CA
    Current Employee - Anonymous Employee in Hayward, CA

    I have been working at Responsys

    Pros

    - Lax work environment.
    - Most coworkers are friendly.
    - Benefits are okay.
    - Most management is respectful.
    - Some flexibility with work times.

    Cons

    - Lack of recognition.
    - There is a lot of hype about how the company is successful and extremely profitable, but it seems that there aren't too many raises.
    - Often times long hours.
    - Often times work is mundane.
    - Sometimes you'll see some workers try to pull "power trips," but that can be anywhere.

    Advice to ManagementAdvice

    - Create transparent means of obtaining raises.
    - Be flexible with work habits (i.e. working from home etc...)
    - Allow employees to draw a line between work and life.
    - Management should follow the 3M company model to spur innovation.

    Approves of CEO
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