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2 people found this helpful  

Good place to work... if you like no structure

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Customer Service Representative  in  Arlington Heights, Cook, IL
Former Employee - Customer Service Representative in Arlington Heights, Cook, IL

I worked at Restaurant.com

Pros

-Good coworkers
-HR department was approachable, upper management was not.
-You can wear jeans to work every day in CS

Cons

-Little to no direction from management
-Policies were constantly changing
-No communication between upper management, supervisors and 'team' members
-QA was constantly changing how they 'graded' calls
-Good luck getting someone to take a supervisor call, I don't think anyone ever called my customers back
-Favoritism in 'promotions' and 'incentives.'
-Empty promises from all levels of management

Advice to ManagementAdvice

LISTEN TO YOUR EMPLOYEES. When you tell your employees they are doing a great job and promise them a reward for it follow through on it.

No opinion of CEO

61 Other Employee Reviews for Restaurant.com (View Most Recent)

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  1.  

    Before Greed Took Over

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Restaurant.com full-time for more than 3 years

    Pros

    *Passionate employees
    *New and exciting
    *Opportunity to move up quickly
    *Amazing people

    Cons

    *New upper management led to decrease in job satisfaction
    *Nothing was ever good enough....little positive feedback
    *Many people became dishonest and greedy
    *CSO and VP's were cut throat and deceptive
    *Lots of lies and back stabbing ...gossip!

    Advice to ManagementAdvice

    N/A there isn't any more management in the sales department....

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Sweatshop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant Consultant
    Former Employee - Restaurant Consultant

    I worked at Restaurant.com full-time for more than a year

    Pros

    It was a great concept in the beginning but completely abused relationships with restaurant "partners" so that it was virtually impossible to even get an appointment much less close a deal

    Cons

    If you like working for a company that's 0% ethics 100% bottom line (theirs not yours) then this is the place for you.

    Advice to ManagementAdvice

    Respect your sales force & treat them as people w/ lives & families not commodities

    Doesn't Recommend
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