There are newer employer reviews for Restoration Hardware
There are newer employer reviews for Restoration Hardware

See Most Recent

Typical Call Center Job

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Tracy, CA
Former Employee - Customer Service Representative in Tracy, CA
Recommends
No opinion of CEO

Pros

Good pay for the area. Good benefits. 40% employee discount on Restoration Hardware merchandise. Convenient location for those who live in the central valley.

Cons

Outdated computer programs. I have no idea how some of the people running this place became managers. There is a high turnaround rate which leads to under staffing.

Advice to Management

I've seen some favoritism occur when promotions were involved and this of course leads to inefficient management. Pay more attention to who is actually doing the work.

Other Employee Reviews for Restoration Hardware

  1. great FIRST job (emphasise on the FIRST)

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stock Associate in Walnut Creek, CA
    Current Employee - Stock Associate in Walnut Creek, CA
    Recommends
    No opinion of CEO

    Pros

    Good pay compared to other employers most co workers are great people to be around and at what they do. Good discount.....but its Resto (expensive)

    Cons

    no form of communication between "leaders" no full time positions unless your management no room for growth work by yourself A LOT given huge workload with outlandish deadlines

    Advice to Management

    cut down on the amount of leaders there are hire more compatint employees allow growth with the company.


  2. Helpful (3)

    Don't waste your time

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Tracy, CA
    Current Employee - CSA in Tracy, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Working in the Tracy call center is a very easy job. Getting hired on takes little effort.

    Cons

    Work is so easy it's boring. They're completely overstaffed but insist they're short hundreds of hours. I sit and space out on a wall for the better part of my shift. We've all come to the conclusion that they scared all the old employees out so that they could hire new people at lower wages before they go public. On that note- the pay is terrible. You could make more money, have more fun and feel like a productive member of society flipping burgers. They appear to promote those who have attendance and performance issues. If you're thinking this will be a foot in the door to put use your degree, think again. Those had working well educated individuals will not go far here. They do not conduct a background check, contact reference or drug test employees. This is evident when you look around the employees -the low moral, lack of intelligence and non-existant dress code speaks for itself. Out of date software, low performing co-workers, ancient policies and an "us vs. them" tolerated attitude from the stores creates a barely tolerable place to work. Most everyone working here is actively looking for another job.

    Advice to Management

    If you required more in an employee, you could hire 50 productive people instead of 250 idiots.


There are newer employer reviews for Restoration Hardware
There are newer employer reviews for Restoration Hardware

See Most Recent

Work at Restoration Hardware? Share Your Experiences

Restoration Hardware

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.