Restoration Hardware

www.restorationhardware.com
There are newer employer reviews for Restoration Hardware

3 people found this helpful  

Sales Associate

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales Associate in Austin, TX
Former Employee - Sales Associate in Austin, TX

I worked at Restoration Hardware part-time (more than a year)

Pros

The merchandise is beautiful, and the coworkers are really fun.

Cons

Management is obviously under a lot of pressure, but that makes them 'helicopter' around sales staff, making sales a nerve-wracking experience and stressful work environment. The pay is also laughable.

Advice to ManagementAdvice

Back off and give your employees room to breathe. Also, the idea of someone selling thousands of dollars in furniture and not receiving a commission is insulting.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

226 Other Employee Reviews for Restoration Hardware (View Most Recent)

Sort: Rating Date
  1. 3 people found this helpful  

    Very Hypocritical Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in West Palm Beach, FL
    Former Employee - Sales Associate in West Palm Beach, FL

    I worked at Restoration Hardware part-time (less than a year)

    Pros

    They take the time to hire very personable people. The Leaders are typically terrific people and great motivators. Unfortunately, they do not have the authority to reward the employees monetarily. They have the hardest job of all. They are tasked with the performance requirements, but not given the latitude to offer incentives or anything of value in return. I truly enjoyed my co- workers but we ALL felt the same dissatisfaction. I do not consider myself a disgruntled employee and left for a much better job. I would definitely have stayed if the employer/employee arrangement were more equitable. This company has so much potential. Their designs are really unique and VERY popular. The products sell themselves. The customer service reps are also typically very well trained and accommodating.

    Cons

    The problem is that they break down the employees with the lousy pay and ridiculous expectations!!!! This is a joke. They also will keep your hours down to below full-time status to avoid paying benefits. It's all about what can you do for them and no mention of what they can do for you. The "leaders" will send a starving sales person home 1 or 2 hours early to save the company $20 when that employee is already barely existing on the low hours and pay. Also, the customer dissatisfaction was off the charts. Instead of directing problems immediately to Customer Service as they should be the poor associates are often left to clean up someone else's mess. Gary what's his name is trying so hard to be a Ralph Lauren wanna be it is laughable. If he spent as much time taking care of his employees as he does posing for pictures things would be much different.This company needs to revamp the HR department. Class would be quite far down on the list of pro's.

    Advice to ManagementAdvice

    You are the voice of the employees, the turnover rate would be much less if you compensated the employees for their exceptional work. The upper level must be made to understand that nothing is fair about selling $50,000 worth of furniture for $12 an hour? High dollar sales are not uncommon but the only one profiting is RH. Also, it is INSULTING and CHEAP for a multi million dollar company not to pay an outside, full time cleaning crew. You show up dressed as a professional and they hand you a mop!!!! Really? Also, expecting the employees to bring food to work for parties is also insulting. All complaints should be be directed immediately to customer service. this is what THEY excel at. Associates spend so much time listening to customers "vent" when in actual fact they need to turn the issue over to C.S in the end anyway ,it wears down the poor employees. Again, no one is paid enough to be verbally abused. This is what customer service employees sign up for, God bless them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    In a general sense not bad, but there is forced overtime and shift slides that no one wants.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Restoration Hardware full-time (less than a year)

    Pros

    Follow workers are for the most part good to work with.

    Cons

    The quality of their products seem to be sliding down hill, but the more product that comes from China the more this will happen.

    Advice to ManagementAdvice

    Treat your employees like you want your employees to treat their customers.

    Doesn't Recommend
    Neutral Outlook
There are newer employer reviews for Restoration Hardware

Work at Restoration Hardware? Share Your Experiences

Restoration Hardware

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.