Pros

Other than the fact that they pay you on time and there are some good individuals who work there, I can't think of a single positive thing to say about this company.

Cons

The lack of communication between home office management and labor is abysmal. The manager of my department NEVER had department meetings so we were never on the same page.

Although they talk the big talk and have spent hundreds of thousands of dollars indoctrinating new employees about the so-called "Resto Values," in actuality, the whole business psychology system they're attempting to put in place is a farce. During the four and a half years I worked there, the Restoration Hardware guidelines were never followed by my managers (by the way, there were four managers in as many years!) concerning truthfullness, transparency, and interpersonal behaviors.

Time after time upper management rewarded blatantly mediocre performance by incompetent managers. Initiative by several employees in my department and in other departments was squashed time and again. Forget about advancement opportunities: Restoration Hardware hires OUTSIDE the company far more often than promoting within the company.

The enormous salary divide between upper- and mid-level management serves only to completely blow morale.

I don't know if this is germane, but the product line is quite passé: in these days of economic downturn, who needs a $20,000 leather sofa for their 3rd home?

Advice to Senior Management

Try actually implementing the "Resto Values" with your own employees instead of just mouthing the words. COMMUNICATE. Take a few of the millions of dollars per year that upper management makes and spread it around! Think about the future of the product line with a sober eye.