Restoration Hardware

www.restorationhardware.com
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Helpful (6)

Avoid if Possible

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Associate in Atlanta, GA
Former Employee - Sales Associate in Atlanta, GA

I worked at Restoration Hardware

Doesn't Recommend
Approves of CEO
Doesn't Recommend
Approves of CEO

Pros

High quality product
Better than average clientele
Decent discount on merchandise

Cons

Management makes life miserable.- This is the only Major issue. But it's a Very big issue.
Attempts to resemble corporate environment by using office-speak. (e.g. touch base, 1 on 1, etc)

Advice to Management

Stop treating everyone like they're worthless.
Inspire creativity and friendly competition between coworkers, don't pit one against another)
Gary seems to be doing a decent job. It's middle management and the VP, Demonte Price, that are brining it down.

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  1. Helpful (1)

    Good Hourly Wage - No Training Whatsoever

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in King of Prussia, PA
    Former Employee - Sales Associate in King of Prussia, PA

    I worked at Restoration Hardware

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Worked part time with generally flexible hours (as long as they were scheduled with Store Manager in advance). Good Pay (in relative terms) with store level incentives for performance. Fun working atmosphere, generally committed co-workers.

    Cons

    No training. I felt incompetent on the sales floor. Barely shown how to use the cash register, even after showing initiative to ask manager. Only training sessions seemed to be for large ticket merchandise like furniture, with such a wide array of "interesting" products, never fully brought up to speed on what and how to sell them. Perhaps this was presented to full-time employees, but part-timers were left out of the loop.

    Advice to Management

    Great product mix, but a little confusing as a sales associate what is important about each item to effectively sell them. Need to take employee education down to each employee, not just those in management.


  2. Pretty good place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Corte Madera, CA
    Current Employee - Sales Associate in Corte Madera, CA

    I have been working at Restoration Hardware

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Good Brand. Low Stress. Good Location

    Cons

    Back end infrustructure needs to get improved. Mid-tier management is not strong. Poor IT performance in general. but it is getting better.

    Advice to Management

    Re-org, improve the back-end team. Hire talented IT people. Improve the performance of mid-tier manager or directors.


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