Reynolds American
3.1 of 5 226 reviews Winston-Salem, NC 5000+ Employees

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Just depends on your immediate superior. Get a good boss everything is great. Get a bad boss and life is miserable.

Trade Marketing Representative (Former Employee)

ProsIf you want to learn how to work, work for Reynolds American. You have to work hard and organize your time to get the calls made by frequency and amount. You don't have to worry about having nothing to do. The problem is getting it all done.
Great benefits and yearly bonuses if the company makes goal. The company/region/division always makes some of the goals so there is always a bonus of some sort. Anywhere from $4000 to 10,000+. But those that make the big bonuses are about 3%.
Good Pay. Not Great, Good.

ConsA few things:
1. You get a good boss (Division Manager). You work hard for him, a great motivator. Life is grand. The division looks good, he looks good, you look good. He is promoted within 2 years and then you get a jerk for a DM and he stays there FOREVER, and upper management ignores his insensibilities, arrogance, micromanaging or his overall inability to manage and they will keep him in that position. Upper management people don't seem to realize that there are 2 ways of exerting pressure on the grunts making the call: pulling up (the good managers), pushing down (the bad ones).
 2. If you don't have aspirations to move up, don't take the job or at least don't mention those feelings at your interview. They want young aggressive people who are willing to marry Reynolds American and go whereever. If you are a hard working Joe that has roots and don't want to move, for example, you want to stay in sales and you like your area and don't want to go to management, but you still want the job, keep it to yourself and decide that after you have proven yourself on the job for awhile. You MIGHT change your mind.
3. Don't EVER give your idea that something that has come from above is a bad idea. Trust me, if it gets to you in written form at a meeting it's already etched in stone and any ideas not corresponding with corporate ideas are viewed as an inability to change or inflexibility. It doesn't matter that: You work the area. You know your competition. You know your accounts. Who in the world came up with this crazy idea. KEEP YOUR MOUTH SHUT AND SMILE WHILE NODDING VERTICALLY.

Advice to Senior ManagementToo much change of direction coming from corporate. Almost seems like someone upstairs is trying to justify his/her job without a thought to those that have to implement his/her idea. But that's not his or her problem. Look, the truth is that the idea that you have come up with has been tried before with either success or failure. Talk to a group of veteran field reps (20 to 30 years experience) that are not yes men/women and get their input. I know, you do this, but the people you get are afraid to nod their head any way but vertically. I'm not talking about malcontents, I'm talking about good reps that if asked a question will give you an answer. But you have to be willing to listen and take the ideas into consideration without getting upset or reprisal.

Directors, talk to the seasoned veterans of RJR out on the trade about the effectiveness or ineffectiveness of their DM, and how the DM is affecting morale within the division. Is he promoting cohesiveness, is he showing favoritism, does he pit one against another. Competition between peers is great as long as all those who really put forth an effort are noticed as well. Stress (for those that are really working hard) the team and that all have a part to play AND YOU APPRECIATE THEIR HARD WORK. Does the DM exert pressure by pulling up, or by pushing down?

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    • Work/Life Balance
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    Great compensation but goes hand in hand with a lot of work out in the field and administrative work.

    Anonymous Employee (Former Employee)

    I worked at Reynolds American

    Pros: Company vehicle, great pay, great benefits, great people. Company treats… Cons: Few growth opportunities and industry constantly criticized Advice to Senior Management: Top management was always great Yes, I would recommend this company to a friend More
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO


    This a a company that will challenge your talents and reward you as you accomplish your goals.

    Manufacturing (Current Employee)

    I have been working at Reynolds American

    Pros: Benefits, Compensation, and Opprotunities, but you must be patient, turnover… Cons: It is tobacco and the political environment is against the… Advice to Senior Management: Allow the supervisors to spend more time with the employees. Yes, I would recommend this company to a friend More
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