Ricoh Americas Corporation
2.7 of 5 327 reviews
www.ricoh-usa.com Malvern, PA 5000+ Employees

327 Employee Reviews (View Most Recent)

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Ricoh is a good stable overall company to work for.

Customer Service Representative (Current Employee)
Savannah, GA

I have been working at Ricoh Americas Corporation full-time for more than 5 years

ProsThe company is consistent with trying to be competetive. The company also makes great efforts not to have lay offs, even though they might have suffered losses.

ConsWhen integration of new processes occur, they are not documented very well. Also, the communication of new processes is not very well between middle management and the employees.

Advice to Senior ManagementPay closer attention to the needs of the employees.

Yes, I would recommend this company to a friend

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  • Culture & Values
         
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A company with a lot of potential!

Major Account Executive (Former Employee)
Stamford, CT

I worked at Ricoh Americas Corporation full-time for more than 5 years


Pros: Their technology is among the best in the industry; hardware and software. They… Cons: Back office was a problem which led to customer service issues which sometimes led to customer retention challenges if sales… Advice to Senior Management: Clean up back office and system issues. Start investing in hiring better reps that are more technology minded. Manage them with succession planning in mind… More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

2 people found this helpful  

Slipping at an alarming rate

Account Executive III (Current Employee)
Milford, CT

I have been working at Ricoh Americas Corporation full-time for more than 3 years


Pros: They provide a decent benefits package. They used to have a great industry… Cons: * Ancient, old-boys network of IKON management has taken over since the merger. They don't understand the technology they are trying to sell. … Advice to Senior Management: Get rid of management that does not understand the technology the company is shifting towards. Implement the technology into the sales offices and allow… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

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