Ricoh Americas Corporation

  www.ricoh-usa.com
  www.ricoh-usa.com
There are newer employer reviews for Ricoh Americas Corporation

 

Ricoh is a good stable overall company to work for.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Savannah, GA
Current Employee - Customer Service Representative in Savannah, GA

I have been working at Ricoh Americas Corporation full-time (more than 5 years)

Pros

The company is consistent with trying to be competetive. The company also makes great efforts not to have lay offs, even though they might have suffered losses.

Cons

When integration of new processes occur, they are not documented very well. Also, the communication of new processes is not very well between middle management and the employees.

Advice to ManagementAdvice

Pay closer attention to the needs of the employees.

Recommends
Neutral Outlook
No opinion of CEO

468 Other Employee Reviews for Ricoh Americas Corporation (View Most Recent)

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  1.  

    A company with a lot of potential!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Major Account Executive in Stamford, CT
    Former Employee - Major Account Executive in Stamford, CT

    I worked at Ricoh Americas Corporation full-time (more than 5 years)

    Pros

    Their technology is among the best in the industry; hardware and software. They have strong training for mid to senior level sales. Salesforce.com is a great tool.

    Cons

    Back office was a problem which led to customer service issues which sometimes led to customer retention challenges if sales representatives and management did not stay on top of managing customer relationship day to day, literally. Too much turn over.

    Advice to ManagementAdvice

    Clean up back office and system issues. Start investing in hiring better reps that are more technology minded. Manage them with succession planning in mind so they will become the future of the company so Ricoh will truly be seen as a technology provider and not a copier company in the US.

    No opinion of CEO
  2.  

    Mix of good and bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA

    I have been working at Ricoh Americas Corporation full-time (more than 3 years)

    Pros

    Decent pay and good benefits.

    Cons

    Poor communication along the many levels of management. Too much detail on the company, and not enough detail to the customers. Very little opportunity to move up in company unless you work in a large city.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Ricoh Americas Corporation

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