Ricoh Americas Corporation

  www.ricoh-usa.com
  www.ricoh-usa.com
There are newer employer reviews for Ricoh Americas Corporation

1 person found this helpful  

They had us work like dogs so we could go above our half fiscal year and they knew all along they were going to layoff

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee in Tustin, CA
Current Employee - Anonymous Employee in Tustin, CA

I have been working at Ricoh Americas Corporation full-time (more than 3 years)

Pros

The people I work with are great and hard workers.

Cons

They over work you and do not trained you on new process. They blame you when you do make mistakes. They buy companies and they layoff Ricoh people and hirer the new company employees. The upper managements do not care of you and will not fight for you on issues.

Advice to ManagementAdvice

Hire more people and give raises, Listen to your employees needs. Stop micro managing

Doesn't Recommend
Negative Outlook
Disapproves of CEO

492 Other Employee Reviews for Ricoh Americas Corporation (View Most Recent)

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  1. 2 people found this helpful  

    Slipping at an alarming rate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive III in Milford, CT
    Current Employee - Account Executive III in Milford, CT

    I have been working at Ricoh Americas Corporation full-time (more than 3 years)

    Pros

    They provide a decent benefits package. They used to have a great industry reputation which you may use to leverage into a better job with another firm.

    Cons

    * Ancient, old-boys network of IKON management has taken over since the merger. They don't understand the technology they are trying to sell. Horrendous example for sales staff they manage.
    * Managers with no college background are openly hostile to sales employees who do. Unprofessional behavior.
    * Prone to blame sales staff for shortcomings of service, order support and supply delivery chain.
    * Increase of non sales related responsibilities heaped onto sales force so less time spent selling more time chasing tail.
    * Some service techs work side jobs on company time including selling old used returned hardware taken from accounts then offering a flat rate of $40 per visit to service the equipment.
    * Talented service techs are abused and run into the ground. Losing service capacity at an alarming rate.
    * Lower Fairfield County has not had a service manager since 4/12. Service calls go to retired service managers voice mail and sit unanswered for weeks.
    * In the past 18 months one sales rep on team of 10-12 reps has been promoted. He was the guy who arrived at Monday AM sales meetings reeking of booze. He has since confided he feels overwhelmed in his new assignment.
    * 2 team members on the 10-12 person sales have been with the company for more than 12 months. Turnover is out of control because of unqualified bullying sales managers.
    * Sales force not allowed to use or understand the technology they are trying to sell. The sales staff doesn't have the vaguest clue about some of the most impressive service offerings.
    * Ricoh back stepped to using Lotus notes as the email system. They make you pay to get your emails sent to your smart phone.
    * Excessive, unproductive sales meetings where they constantly change focus of sales initiatives.
    * Management preaches consultative sales, but quotas are so unreasonable high that at the end of each month and quarter a hysteria hits and they revert to price based selling of hardware only.
    * Middle management has utterly destroyed territories in CT by pulling lucrative accounts from assignments and feeding them to favorite pet sales reps.
    * Management hides this deplorable, morale busting practice by not showing the assignment changes in CMR thus fooling upper management.
    * Claim initiative is moving towards services led model yet drastically cuts service employees.
    * Younger, tech savvy talent is fleeing company due to frustration of being browbeaten into selling copiers instead of technology.
    * Commissions system is deplorable. 100% of the people have been short-changed. If you do not watch closely and are willing to engage an endless chain of non-accountable people on the phone you will be short changed.
    * The regional Milford CT office has not had a showroom in all of 2012. Deplorable conditions to host clients.
    * The effort to train the sales force on technology is laughable. No hands on.
    * The CMR shift to SalesForce is a disaster.
    * Sales managers coach sales force to add bogus activity entries into new CMR to cover their backsides. They are perfectly wiling to add garbage into the system with no regard for the negative affect on the sales cycle 6-24 months down the road. Completely unethical.

    Advice to ManagementAdvice

    Get rid of management that does not understand the technology the company is shifting towards. Implement the technology into the sales offices and allow the sales staff to use it so they actually learn what they are selling. Realize that a IT specialists learning their product portfolio's on the fly that come in and fly through a power point overview does not replace hands on training from a qualified professional. Eliminate old IKON sales managers who have been destroying various territories for years by gaming the software and shifting accounts to pet employees. This is THE WORST practice I have ever seen. Raise the level of talent in management if you want to have any hope of raising the talent pool of the sales force. The sales manager talent level is so low that they are openly hostile to sales reps who are tech savvy and have college degrees. This practice is mind-boggling.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Promised career growth and educational opportunities that never materialized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in West Caldwell, NJ
    Current Employee - Senior Analyst in West Caldwell, NJ

    I have been working at Ricoh Americas Corporation full-time (more than 8 years)

    Pros

    Was fortunate to have worked with some very talented and interesting professionals.

    Cons

    Ricoh purchased IKON and turned over management to them resulting with many, many long time Ricoh legacy employees loosing their jobs leaving IKON staff in place even though they are less qualified. This is an enviroment where careers go to die.

    Advice to ManagementAdvice

    You would think that after the Savin and Lanier acquisitions that RCL would have learned their lessons. But no, the powers to be implemented IKON's failed business model that brought IKON's stock value down and who are now delivering the same performance with Ricoh's stock price. Good luck in turning this ship around as it continues to take on water.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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