There are newer employer reviews for Ricoh Americas Corporation

2 people found this helpful  

No respect for employees

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Administrative in San Francisco, CA
Current Employee - Administrative in San Francisco, CA

I have been working at Ricoh Americas Corporation full-time

Pros

Some good people. Opportunities to learn and meet people who might help you find another job.

Cons

Ricoh was never very clear on company values and what little they had has become completely lost as they merged with IKON. People rarely even know their bosses as they work in different office, more so there's very little respect or acknowledgement of the work that is done. Savin before Ricoh had great benefits, and Ricoh's were still good. As they've become more IKON-ized, co-workers who have had surgery and had to go on disability for a few months, now have to pay the full insurance premium! Ikon, I mean Ricoh pays nothing during that time. So not only are they having difficulty making ends meet on disability wages, they have to pay MORE than usual. Hardly a way to say "we value you."

As the company has become a large amorphous mass, customers have difficulty finding the right person to solve their problem. Customers hated that about Ikon, and now they hate it about Ricoh.

Advice to ManagementAdvice

Bigger isn't always better. If you treat your employees well, and give them clear objectives, your customers will reap the benefits. When you promote people to management, make sure they have actual management skills. A great sales rep doesn't necessarily make a great sales manager.

Doesn't Recommend
Negative Outlook
No opinion of CEO

454 Other Employee Reviews for Ricoh Americas Corporation (View Most Recent)

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  1.  

    Doesn't care about its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ricoh Americas Corporation full-time (more than an year)

    Pros

    None really.
    Decent amount of vacation offered.

    Cons

    Terrible pay with minimal raises, despite high employee performance.
    Regularly under-score employees on yearly evaluations in order to avoid giving out higher raises.
    Awful management - terrible at hiring reliable employees, terrible communication
    Pointless online trainings required of employees which spew on and on about how great the company is -- feels like brainwashing technique.
    Incredibly hard to get HR information and to get questions answered. HR either doesn't know or never replies to you.
    Seem to only be opportunities for lateral movements within the company. No one is offered raises for taking on more job responsibilities.
    Overall Ricoh makes their employees feel vastly under appreciated.

    Advice to ManagementAdvice

    Start acting like you value your employees, maybe they'll stick around longer if you do. Then you wont always be scrambling to hire unqualified people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Working at Ricoh 20+ years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technology Support Specialist II in West Springfield, MA
    Current Employee - Technology Support Specialist II in West Springfield, MA

    I have been working at Ricoh Americas Corporation full-time (more than 10 years)

    Pros

    Being on your own as an on the road technician

    Cons

    Since Ricoh bought Ikon 5 years ago it's been nothing but changes, changes, changes. And none for the good of the customer or the employee. Lousy pay and lousy pay raises!!!

    Advice to ManagementAdvice

    Stop changing territories so quickly which negatively affects the customer. Stop making us get Comp Tia certs. That we don't need in our day to day activities. STOP pushing the numbers and the parts budget so much.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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