Ricoh Business Solutions – “Overall Good Company”

Pros

Complete benefits package, large organization with room to move and grow from, employee recognition practices in place when people use them, trying to genuinely improve anything not working.

Cons

Much in flux with IKON merger. Many employees hostile towards each other due to merger as IKON has sound business billing systems and practices and Ricoh has not performed well at times in their billing but Ricoh has sound manufacturing practices in which IKON didn't possess. There is a strong sense of pride on both sides and many have to break down the barriers and realize that they are now 1 company with much to offer if all work together. Many Ricoh legacy personnel still haven't gotten over the Lanier and Savin mergers so adding IKON to the mix where IKON's Oracle system is newer with more updates just adds more fuel to those out there still hostile to the merge. Communication from senior management to employees about what is up and coming would also be helpful. Employees were laid off in some areas where others working in the same locations weren't even told about it and found out from other employees instead of any formal Corporate communication. Salaries are a little low compared to other businesses in the area for like positions which results in turnover in core positions. I would like to add that this all is my personal opinion only.

Advice to Senior Management

More open communication about what is happening in the company. Usually found out more on the internet than what is communicated to employees. Develop employee team buiilding exercises to bring both groups together. Salaries are also not where they should be when compared to other business in the areas and should be looked at to retain your core employees.