There are newer employer reviews for Ricoh

 

Professional

Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Ricoh

Pros

Their are lots of job opportunities.

Cons

Ricoh is a large company.

139 Other Employee Reviews for Ricoh (View Most Recent)

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  1. 2 people found this helpful  

    A company driven to the brink by gross mismanagement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Phoenix, AZ
    Current Employee - Sales in Phoenix, AZ

    I have been working at Ricoh full-time (more than 10 years)

    Pros

    Offers an entry level position for young sales reps, but most quit out of frustration before long. No pressure on anyone to perform, great place for slackers.

    Cons

    Ricoh is run by incompetent executives, who after five years of trying to realign the company after merging with IKON have failed completely. The best thing Ricoh could do would be to eliminate a third of the management above the level of branch manager. Including the CEO. Branch Managers are constantly being called away from helping the sales team to submit reports or attend endless teleconferences. The sales staff is kept away from doing the job they were hired to do by the insufferable stress of dealing with the countless non-productive activities foisted upon them by management.

    Ricoh is trying to position itself as a full service provider of network and information management services. Yet it has failed to hire enough qualified people to enable these services to be smoothly implemented or to support the activities of the sales reps. The market is there and we find the opportunities, but the “specialist” are so slow to respond that often the opportunity to sell is lost. This is especially disheartening because so much of the commission plan is tied to selling services.

    The fundamental problem is that Ricoh has too many managers and not enough support personnel. They have eliminated the local administrative staff, which has alienated customers and added so much workload to sales reps that it is often impossible to leave the office due to the countless paperwork issues.

    Ricoh’s bureaucracy is so massive that a sale that used to take a week to complete now can be expected to take a minimum of two to three weeks or longer. Getting paid? Plan on another month or two (and in some cases a year). Commissions have been steadily reduced and the plan is so complicated there is little or no real understanding within the company of how reps are to be paid. And don’t count on the commission being right when you get paid. Salaries have been reduced to below what they were in the early nineties and the prospect of making it up in commissions is virtually impossible. In my office, incomes have dropped around 40% over the past four years. Good sales reps don’t stay around and those who do have for the most part lost their motivation.

    Advice to ManagementAdvice

    Cut middle management, replace the CEO and use the savings to put administrators back in the branch offices. Let sales reps do what they were hired to do and let them sell! Pay enough to hire and retain qualified people in both sales and IT support. Let local managers have the authority to make decisions that need to be made quickly and respect their knowledge of the local market.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 6 people found this helpful  

    Everything has changed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Malvern, PA
    Current Employee - Anonymous Employee in Malvern, PA

    I have been working at Ricoh full-time (more than 5 years)

    Pros

    There are a few people at the line level who still care a little, but not many. They do make a stab at trying to treat the customer right.

    Cons

    This is now one of the worst run companies around. In their short sighted efforts to cut costs, they cut the heart out of the engine that fuels profits. It is a sales company and no one knows what new products are coming out, how they can help customers, or how to sell them. No marketing training whatsoever is offered. As far as sales training, they used to have certified professional trainers delivering a solid mix of selling skills but now instead they have people with no knowledge of real, effective training running "make work" classes so they can check off the "trained" box. On boarding training is now a joke, nobody going through it comes out with the ability to sell squat, unless they had been selling for years before joining the company and the starting pay is so low, they can't attract good salespeople.

    Advice to ManagementAdvice

    How do you define a professional? They join professional associations, follow best practices, have a growth and development plan, track and report progress against meaningful goals, execute strategy with milestone objectives... How do you define Ricoh sales and marketing? A group of scared employees jumping from hot seat issue to initiative-of-the-day distraction without ever developing an integrated strategy, measurable objectives, or professional standards. If you want to know how to fix it, roll back to 2009, where marketing and training were winning industry awards, you had top position in market share and employees shared a culture of pursuit of excellence. Does anyone in training even know what mid-term plan means anymore?

    Doesn't Recommend
    Approves of CEO
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