There are newer employer reviews for Ricoh
There are newer employer reviews for Ricoh

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Professional

Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Ricoh

Pros

Their are lots of job opportunities.

Cons

Ricoh is a large company.

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  1. Helpful (8)

    Very Disfunctional Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Phila, PA
    Current Employee - Account Executive in Phila, PA

    I have been working at Ricoh full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's a job. Pays some of the bills. Still has benefits.

    Cons

    Unfortunately this is a pretty disfunctional company that is seemingly swinging in the wind.

    The print industry is contracting quickly and this is effecting all of the major players - HP, Canon, Xerox and so on. Xerox has essentially outsourced that entire portion of it's base.

    Ricoh at its heart is a Japanese manufacturer that is struggling with trying to maintain its Japanese manufacturing base while keeping up with the times. As a result, they are throwing products into the wind and hoping they will stick.

    Their products are actually pretty decent.

    Their sales and service arm is drowning. There are flavor of the month products thrown together because Ricoh owns the patent and then great fanfare about how Ricoh has reinvented the wheel that a hundred other companies own the market on. They destroyed their camera division and then bought Pentax. Who does that?

    The Marketing department and a couple of management consultants have been handed the reins. As a result, sales and service are being cut to the bone and it shows. Turnover is approaching 60% and the stink of desperation is setting in. Techs can't get parts and they are being handed sales quotas. Sales is expected to sell services items that Ricoh outsources to third parties, can't implement and can't price effectively. It's a mess. Commissions don't get paid, territories are falling apart and customers are leaving because they can't order toner without jumping through hoops.

    New commissions and comps are being introduced daily. They know they are in trouble, but don't seem to really understand how to dig themselves out of it.

    Advice to Management

    Dump Marketing. It's not about branding and the internet and flavor of the month. The customer is king and should be treated as such. Building a good brand is about selling a good product, providing good service and making sure you are easy to do business with. Period.


  2. Helpful (3)

    Tough environment to enjoy and grow

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Boulder, CO
    Current Employee - Product Manager in Boulder, CO

    I have been working at Ricoh full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Smart people, decent pay, flexible on hours and work at home.

    Cons

    Negative culture, extensive politicking, and sincere lack of leadership and direction. The building and office are very dated, tools to do your job are minimal. Very difficult to get any type of promotion even after many years of strong performance. Unclear future.

    Advice to Management

    There needs to be stronger career paths and advancement for mid-level employees. The culture here is abysmal. There needs to be a concerted effort to really change it - not just put up posters with information about it.


There are newer employer reviews for Ricoh
There are newer employer reviews for Ricoh

See Most Recent

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