Rite Aid – “It's a job”

Pros

If you like customer interaction, and are a resident of the community, you'll love it. You'll get to know 75-90% of your customers on a first name basis, and always get a "hello" when you see them outside of work.

Cons

However, not every customer is a happy customer. Some of the "hellos" come with a muttered, under breath " you stuck-up b!T(H!" All you can do is shrug it off.

Advice to Senior Management

Answer e-mails, answer phone calls, and some small particle of positive reinforcment and a "well done" here and there wouldn't hurt.