There are newer employer reviews for Ritz-Carlton

1 person found this helpful  

Great Company - need effective management.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee  in  Los Angeles, CA
Current Employee - Anonymous Employee in Los Angeles, CA

I have been working at Ritz-Carlton full-time for more than a year

Pros

Beautiful properties in wonderful locations. Excellent service from the hotel teams. The best customers! Many, many wonderful employees. Excellent training program. The product and service make it easy to be in sales!

Cons

Lack of management causes employee relationship issues. Expected to work overtime without pay. Many staff changes/moves caused lack of consistency in service and hurt relationship building with customers - it was confusing for a customer to call in to get a new assistant each time.

Advice to ManagementAdvice

Stop gossip immediately rather than joining in. Motivate your sales team. It seemed like minimal effort was being applied to building new relationships. Treat all employees equally.

Recommends
Positive Outlook
Approves of CEO

288 Other Employee Reviews for Ritz-Carlton (View Most Recent)

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  1. 1 person found this helpful  

    Amazing!

    • Career Opportunities
    Current Employee - SPA Concierge  in  White Plains, NY
    Current Employee - SPA Concierge in White Plains, NY

    I have been working at Ritz-Carlton part-time for less than a year

    Pros

    Extremely well company, they take care of their employees.

    Cons

    Wages are not as much as expected from such a prestigious hotel.

    Advice to ManagementAdvice

    Hotel employees wages should make more.

  2.  

    Credo and Quality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Sales Manager  in  Tysons Corner, VA
    Former Employee - Travel Sales Manager in Tysons Corner, VA

    I worked at Ritz-Carlton full-time for more than 3 years

    Pros

    The Credo and commitment to quality make the Ritz a wonderful place to work

    Cons

    low end of salary scale compared to other lux hotel brands

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Ritz-Carlton

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