Ritz-Carlton

  www.ritzcarlton.com
  www.ritzcarlton.com
There are newer employer reviews for Ritz-Carlton

1 person found this helpful  

Great Company - need effective management.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee in Los Angeles, CA
Current Employee - Anonymous Employee in Los Angeles, CA

I have been working at Ritz-Carlton full-time (more than an year)

Pros

Beautiful properties in wonderful locations. Excellent service from the hotel teams. The best customers! Many, many wonderful employees. Excellent training program. The product and service make it easy to be in sales!

Cons

Lack of management causes employee relationship issues. Expected to work overtime without pay. Many staff changes/moves caused lack of consistency in service and hurt relationship building with customers - it was confusing for a customer to call in to get a new assistant each time.

Advice to ManagementAdvice

Stop gossip immediately rather than joining in. Motivate your sales team. It seemed like minimal effort was being applied to building new relationships. Treat all employees equally.

Recommends
Positive Outlook
Approves of CEO

327 Other Employee Reviews for Ritz-Carlton (View Most Recent)

Sort: Rating Date
  1.  

    Great place to work.......used to be better

    Current Employee - Guest Service Technician in Naples, FL
    Current Employee - Guest Service Technician in Naples, FL

    I have been working at Ritz-Carlton full-time (more than 8 years)

    Pros

    Job security is great, specialy during season
    Advancement opportunities are also great as long as you are motivated and dedicated
    Travel apportunity is amazing within the company...so many properties available for transfer

    Cons

    Marriott is chaging the Legendary Ritz-Carlton culture

    Advice to ManagementAdvice

    Go back to the fundamentals of the Ritz-Carlton, not Marriott

  2.  

    Going downhill...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in New York, NY
    Former Employee - Manager in New York, NY

    I worked at Ritz-Carlton full-time (more than 3 years)

    Pros

    Worked with some true professionals and traveled to some amazing places

    Cons

    Marriott has changed the corporate culture (not for the better). Leadership is lacking.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Ritz-Carlton

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