There are newer employer reviews for Ritz-Carlton

 

Going downhill...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Manager  in  New York, NY
Former Employee - Manager in New York, NY

I worked at Ritz-Carlton full-time for more than 3 years

Pros

Worked with some true professionals and traveled to some amazing places

Cons

Marriott has changed the corporate culture (not for the better). Leadership is lacking.

Doesn't Recommend
Negative Outlook
No opinion of CEO

288 Other Employee Reviews for Ritz-Carlton (View Most Recent)

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  1. 2 people found this helpful  

    It will do

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SPA Concierge  in  Los Angeles, CA
    Former Employee - SPA Concierge in Los Angeles, CA

    I worked at Ritz-Carlton part-time for more than a year

    Pros

    The company offers a lot of training to its employees and lays out what is expected. Follow their procedures and policies and everything else is pretty much a given.

    Cons

    A lot of red tape.
    As a company, their standards and polices are detailed and high-- it proves frustrating when those who are hired there do not mirror said standards. Such a dichotomy causes quite the confusion.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great Company - need effective management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at Ritz-Carlton full-time for more than a year

    Pros

    Beautiful properties in wonderful locations. Excellent service from the hotel teams. The best customers! Many, many wonderful employees. Excellent training program. The product and service make it easy to be in sales!

    Cons

    Lack of management causes employee relationship issues. Expected to work overtime without pay. Many staff changes/moves caused lack of consistency in service and hurt relationship building with customers - it was confusing for a customer to call in to get a new assistant each time.

    Advice to ManagementAdvice

    Stop gossip immediately rather than joining in. Motivate your sales team. It seemed like minimal effort was being applied to building new relationships. Treat all employees equally.

    Recommends
    Positive Outlook
    Approves of CEO
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