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  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Guest Relations & Recognition Manager  in  Guía de Isora (Spain)
Former Employee - Guest Relations & Recognition Manager in Guía de Isora (Spain)

I worked at Ritz-Carlton full-time for more than 3 years

Pros

Focus in Customer Experience and Excellent product and services. Is the reference is Luxury Customer Service.

Cons

First you have to really believe what they are teaching you and after you have to be strong enough to implement and do what you have learned.

Advice to ManagementAdvice

Unfortunately, the greatest difficulties are found within the organization. If you handle the teams, for example through surveys, there is no excuse to stop doing them, even if there is an international crisis. Consistency in procedures, Credo, Employee Promise, etc. must always be fulfilled and supervised to really believe in what they teach you.

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Approves of CEO

288 Other Employee Reviews for Ritz-Carlton (View Most Recent)

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  1.  

    Front Office Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Office Agent  in  Riyadh (Saudi Arabia)
    Former Employee - Front Office Agent in Riyadh (Saudi Arabia)

    I worked at Ritz-Carlton full-time for more than a year

    Pros

    Customer Service.Guest Relations.Sales and Marketing.

    Cons

    Noany,its Simple does not mention.

    Advice to ManagementAdvice

    it was Amazing Experience

    Recommends
  2.  

    Ritz

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton

    Pros

    Nice people and environment to work for

    Cons

    Very exausting questions and they do not gve you good feedback on why you failed

There are newer employer reviews for Ritz-Carlton

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