Ritz-Carlton

www.ritzcarlton.com
There are newer employer reviews for Ritz-Carlton

 

Valet Cashier Position - a broken job, no chance for advancement

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Senior Valet Coordinator in Naples, FL
Former Employee - Senior Valet Coordinator in Naples, FL

I worked at Ritz-Carlton as a contractor (less than a year)

Pros

Valet team members are fun to work with

Cons

Inconsistent training by different team members. Inexperienced / hypocritical / malicious Front Door Management. Hours varied from 20 to 50 a week without warning. Unwarranted blame from all other team members/management in the front door area (cashier is accountable for every mistake made by the Valet team, regardless of involvement). No positive reinforcement only punishment (a job well done is expected and therefore not acknowledged, as I was reminded by the lead HR person after she asked for suggestions). No chance for advancement as cashier--The longer you stay on as Cashier the further you doom yourself to fail in the company. I was wrongfully accused of stealing by my direct Supervisor (she did not bother apologize when I cleared my name, she just said "Oh." and walked away). I was forced by my direct supervisor to complete job duties of some female employees because the jobs were too "yucky for them [females]". I was repeatedly warned not to take important issues to HR, as that would only cause more problems and make the situation worse.

Advice to ManagementAdvice

Do not hire a full time cashier at the beach resort in Naples. The burn-out rate is too high because of the constant blame and terrible variance in hours attached to the job. Devise a more effective hiring process. Compose a proper SOP for Cashier Position and cease the unreal expecations. Ensure proper Cashier Training by ONE person.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

340 Other Employee Reviews for Ritz-Carlton (View Most Recent)

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  1.  

    Experience of a life time. Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Group Accounts Coordinator in Orlando, FL
    Current Employee - Senior Group Accounts Coordinator in Orlando, FL

    I have been working at Ritz-Carlton full-time (more than 3 years)

    Pros

    The Ritz-Carlton employee promise is its core to its ladies and gentlemen. They truly operate off their core values.

    Cons

    Some downsides are its still hospitality and guest are always going to be difficult. Ritz-Carlton is not the best paying company in the world and it takes a long time to earn a wage you can live off of.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Long term employee - great company, strong culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Director in Bethesda, MD
    Former Employee - Human Resources Director in Bethesda, MD

    I worked at Ritz-Carlton full-time (more than 10 years)

    Pros

    amazing culture, selection and training is key, amazing colleagues

    Cons

    long hours, hard to maintain balance of life

    Recommends
    Positive Outlook
There are newer employer reviews for Ritz-Carlton

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