Riverbed Technology

www.riverbed.com
There are newer employer reviews for Riverbed Technology

8 people found this helpful  

Great Company, shame about support

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Escalation Engineer
Current Employee - Senior Escalation Engineer

I have been working at Riverbed Technology full-time

Pros

- Good basic salary compared to other similar jobs in the market
- no requirements for extended hours or overtime
- Great team of people

Cons

- no incentives to over-perform
- Annual reviews have no reflection on your performance for the past year.
- zero incentives to work weekends and public holidays to cover illness, shortages or shifts.
- Low yearly bonus -> RSU's which vest over 4 years but the actual amount of RSU's awarded equate to a extremely small percentage bonus compared to year base salary.
- Lower level management have no idea how to actually manage, support and develop their staff
- Management perform no consultation and discussion with engineers in basic team related decisions.
- Senior management and directors have a delusional view of running a support organization with no structure in terms of L2 and L3 support staff. All Escalation Engineers perform a L2 and L3 function in a flat structure.
- Politics seems to be the only method to be promoted rather then hard work and performing above and beyond.
- No improvement in basic pay or conditions when promoted to Senior Escalation Engineer vs a regular Escalation Engineer

Advice to ManagementAdvice

- Re-consider the support structure
- Invest more time in training and career deployment
- Backup and support Escalation Engineer's when customers are rude/aggressive/angry
- Develop a better bonus scheme for support
- Treat Escalation Engineer's with more respect

Doesn't Recommend
Neutral Outlook
No opinion of CEO

517 Other Employee Reviews for Riverbed Technology (View Most Recent)

Sort: Rating Date
  1.  

    young and dynamic company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Engineer in Bracknell, England (UK)
    Current Employee - Staff Engineer in Bracknell, England (UK)

    I have been working at Riverbed Technology full-time (more than 3 years)

    Pros

    Dynamic company with new perspectives at all time, and embraces the philosophy of happy customers being a win to win to everyone.

    Cons

    To much stress on top of the escalation engineers, better organization and tuning needed to make the work more enjoyable.

    Advice to ManagementAdvice

    Lack of smiles, we should have more company activities

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    freedom and empowerment, you see your own impact everyday!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer
    Current Employee - Systems Engineer

    I have been working at Riverbed Technology full-time (more than a year)

    Pros

    As an SE I have direct impact on the companies progress in my region.
    You get to work with the markets best equipment, you can confidently walk into any room knowing you have a great product.
    Lot's of freedom to make your own success.

    Cons

    Communication isn't always clear, a lot of contradicting messages from local management.

    Advice to ManagementAdvice

    Clearer communication and weed out the career politicians.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Riverbed Technology

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