There are newer employer reviews for Riverbed Technology

Helpful (8)

Great Company, shame about support

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Escalation Engineer
Current Employee - Senior Escalation Engineer

I have been working at Riverbed Technology full-time

Doesn't Recommend
Neutral Outlook
No opinion of CEO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

Pros

- Good basic salary compared to other similar jobs in the market
- no requirements for extended hours or overtime
- Great team of people

Cons

- no incentives to over-perform
- Annual reviews have no reflection on your performance for the past year.
- zero incentives to work weekends and public holidays to cover illness, shortages or shifts.
- Low yearly bonus -> RSU's which vest over 4 years but the actual amount of RSU's awarded equate to a extremely small percentage bonus compared to year base salary.
- Lower level management have no idea how to actually manage, support and develop their staff
- Management perform no consultation and discussion with engineers in basic team related decisions.
- Senior management and directors have a delusional view of running a support organization with no structure in terms of L2 and L3 support staff. All Escalation Engineers perform a L2 and L3 function in a flat structure.
- Politics seems to be the only method to be promoted rather then hard work and performing above and beyond.
- No improvement in basic pay or conditions when promoted to Senior Escalation Engineer vs a regular Escalation Engineer

Advice to Management

- Re-consider the support structure
- Invest more time in training and career deployment
- Backup and support Escalation Engineer's when customers are rude/aggressive/angry
- Develop a better bonus scheme for support
- Treat Escalation Engineer's with more respect

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  1. Great Company to Work !!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Engineer
    Current Employee - Sales Engineer

    I have been working at Riverbed Technology full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Really growing Fast and if you work Hard you get recognized. Good Management and Great Leadership.

    Cons

    More personal time spent on learning new technology domains and solutions.

  2. Best company I've worked for bar none.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Riverbed Technology full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great products and strong leadership. Riverbed fosters an environment of teamwork and sharing of information that helps everyone work towards a common goal. I've worked for the top networking and technology companies over the last 20 years and Riverbed is by far the best

    Cons

    Internal communication from Executive Leadership could be better.

    Advice to Management

    A bit more time communicating internally will go a long way.

There are newer employer reviews for Riverbed Technology

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