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8 people found this helpful  

Great Company, shame about support

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Escalation Engineer
Current Employee - Senior Escalation Engineer

I have been working at Riverbed Technology full-time

Pros

- Good basic salary compared to other similar jobs in the market
- no requirements for extended hours or overtime
- Great team of people

Cons

- no incentives to over-perform
- Annual reviews have no reflection on your performance for the past year.
- zero incentives to work weekends and public holidays to cover illness, shortages or shifts.
- Low yearly bonus -> RSU's which vest over 4 years but the actual amount of RSU's awarded equate to a extremely small percentage bonus compared to year base salary.
- Lower level management have no idea how to actually manage, support and develop their staff
- Management perform no consultation and discussion with engineers in basic team related decisions.
- Senior management and directors have a delusional view of running a support organization with no structure in terms of L2 and L3 support staff. All Escalation Engineers perform a L2 and L3 function in a flat structure.
- Politics seems to be the only method to be promoted rather then hard work and performing above and beyond.
- No improvement in basic pay or conditions when promoted to Senior Escalation Engineer vs a regular Escalation Engineer

Advice to ManagementAdvice

- Re-consider the support structure
- Invest more time in training and career deployment
- Backup and support Escalation Engineer's when customers are rude/aggressive/angry
- Develop a better bonus scheme for support
- Treat Escalation Engineer's with more respect

Doesn't Recommend
Neutral Outlook
No opinion of CEO

480 Other Employee Reviews for Riverbed Technology (View Most Recent)

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  1.  

    freedom and empowerment, you see your own impact everyday!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer
    Current Employee - Systems Engineer

    I have been working at Riverbed Technology full-time for more than a year

    Pros

    As an SE I have direct impact on the companies progress in my region.
    You get to work with the markets best equipment, you can confidently walk into any room knowing you have a great product.
    Lot's of freedom to make your own success.

    Cons

    Communication isn't always clear, a lot of contradicting messages from local management.

    Advice to ManagementAdvice

    Clearer communication and weed out the career politicians.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Secret Gem Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Riverbed Technology full-time for more than a year

    Pros

    - True sense of "we're all in this together" vs. siloed business unit environment
    - Information is freely shared among all employees
    - Employees are encouraged to take managed risks and try new approaches to problems
    - Better Work/Life Balance compared to similar size/revenue companies where I've worked before
    - FABULOUS parties! Holiday, Halloween and Summer family picnic

    Cons

    - Growing pains in our SF office - too crowded on some floors - will be moving to a new building in a year though
    - Hard to see a direct path to career advancement

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Riverbed Technology

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