There are newer employer reviews for Rochester Gas and Electric
There are newer employer reviews for Rochester Gas and Electric

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Great Pay,Benefits Room for Growth!!

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Rochester, NY
Former Employee - Customer Service Representative in Rochester, NY

I worked at Rochester Gas and Electric full-time (More than 3 years)

Recommends
Neutral Outlook
Recommends
Neutral Outlook

Pros

Good Environment, Great work life balance, great pay.

Cons

Having to be on call during bad weather/outages. Having people yell at you about their service, but that comes with the territory, lol.

Advice to Management

Continue what you guys do!! The call center was a great place for me, working with people who actually not only cared about how you were at work, but genuinely cared about you as in indivual and your situation. It truly felt like a 2nd family and not just a call center...

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  1. Helpful (1)

    Extremely Biased Management & Training Department

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Rochester, NY
    Former Employee - Customer Care Representative in Rochester, NY

    I worked at Rochester Gas and Electric full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The pay is decent for the area, excellent benefits.

    Cons

    Nepotism, unprofessional environment, extreme favoritism, training is mediocre. Truly stab you in your back attitude.

    Advice to Management

    Be Professional and consistent, provide unbiased training, give your new hires a chance to excel before you begin picking them apart. If an employee has several customer compliments that should speak in volumes. Stop allowing personal issues dictate how you treat your employees. Just because NY is a right to work state is not reason enough to discharge someone because your family member doesn't like them.


  2. Amazing support, great company, and a family atmoshphere working environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Rochester, NY
    Current Employee - Customer Service in Rochester, NY

    I have been working at Rochester Gas and Electric full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Working with a great family oriented company has been wonderful and while working there if there is a family emergency they allow you to just go and take care of yourself and family members. Opportunities are endless within different departments too.

    Cons

    Difficult to move up within the company as many businesses are.. at times people feel unless you know someone.. you won't get anywhere unless you have an astounding amount of experience.


There are newer employer reviews for Rochester Gas and Electric
There are newer employer reviews for Rochester Gas and Electric

See Most Recent

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