Rogers Communications

www.rogers.com
There are newer employer reviews for Rogers Communications

 

Overall a good experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee in Toronto, ON (Canada)
Current Employee - Anonymous Employee in Toronto, ON (Canada)

I have been working at Rogers Communications

Pros

Great people.
Great products being offered.
Great place to learn, and lots of opportunities to learn more then what is required to simply do your job.

Cons

Little opportunities for career growth. Job can be very monotonous. Highly micromanaged.

Advice to ManagementAdvice

Stay more focused on a long term strategy. keep the messages to your employees simple and straightforward and. If you change your policies so often then it will be hard for many employees to keep up which will directly affect information that is given to customers and will drive up dissatisfaction.

Disapproves of CEO

752 Other Employee Reviews for Rogers Communications (View Most Recent)

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  1.  

    If you're willing to accept a work/life balance that's a little off, you'll be fine.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at Rogers Communications

    Pros

    - Great benefit package including a stock purchase plan and health/dental
    - Great pension (hard to find these days)
    - Interesting deals from other companies available to employees due to the size of the company (Apple EPP, discounts on car rentals, etc.)

    Cons

    - Work/life balance isn't that good; you're pretty much expected to be on call 24/7
    - Work is often assigned last-minute because there's unclear communication between departments
    - Salaries aren't reviewed that often, and while they may be competitive when you're hired, they don't keep pace with the market

    Advice to ManagementAdvice

    Realize that your employees are your greatest asset, and there's a reason why the company is developping a poor reputation - top talent keeps getting lured to other companies because of poor salary reviews and lack of opportunity for advancement. Customer service will never improve when employees don't feel like they're treated fairly.

    Doesn't Recommend
    Approves of CEO
  2.  

    It wasn't too bad, the benefits are really good but in a call centre envirnoment you can get bored very quickly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Small Commercial Business Client Services in Toronto, ON (Canada)
    Former Employee - Small Commercial Business Client Services in Toronto, ON (Canada)

    I worked at Rogers Communications

    Pros

    The pros of working at Rogers is if you work hard you can move up, the benefits are good, you get a wireless, landline and cable discount, you can make some good commission if you sell well and if your team does well you can get some good bonuses on top of that.

    Cons

    The cons is that it is very structured almost to fault. You feel like Big Brother is watching you at all times and you are scared to go to the washroom more than once for the day because you'll get poor stats for your monthly report.

    Advice to ManagementAdvice

    Ease up on the staff a bit. Provide proper coaching and feedback and smile and do something to bring up the morale in the call centre.

    No opinion of CEO
There are newer employer reviews for Rogers Communications

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