Rogers Communications

  www.rogers.com
  www.rogers.com
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Rogers

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Services Representative  in  Vancouver, BC (Canada)
Current Employee - Customer Services Representative in Vancouver, BC (Canada)

I have been working at Rogers Communications full-time for more than a year

Pros

Good people, great pay and lots of room for growth

Cons

the customers can be very difficult to handle and sometimes a bit more freedom would be nicer to destress during work

Recommends
Neutral Outlook
Approves of CEO

629 Other Employee Reviews for Rogers Communications (View Most Recent)

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  1.  

    Rogers Call Centres are severely micro-managed, resulting in a very stressful job with no hope for career advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Consultant
    Current Employee - Customer Service Consultant

    I have been working at Rogers Communications

    Pros

    Group RRSP, 90% Health/Dental, 50% off all Rogers services, stock options, commission, cash bonuses and weekly prize giveaways (e.g. TVs, ipods, etc.), continuous training, access to internal job postings.

    Cons

    Managers are changed frequently depending on your shift start time, and you have to bid for your shifts: 7am-3,8-4, 9-5, 10-6, 11-7, 12pm-8, 1-9, 4-midnight. But they only keep 25 EEs out of 1000 in the call centre with an AM start time, so everyone else is forced to work night shifts and on weekends as they don't give M-F shifts. So you have no work/life balance.

    Advice to ManagementAdvice

    Managers need to work at improving EE morale and offer greater assistance in helping EEs with their work/life balance. Also they must create a mentoring program for career development to avoid increased staff turnover.

    Recommends
    Approves of CEO
  2. 1 person found this helpful  

    Get by

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rogers Communications

    Pros

    Free phones, Discounts. That's really about it. Oh and the benefits (health, dental). It was great to have all those start from day one.

    Cons

    Lack of leadership, Idiots for trainers, Misinformation, ZERO consistency

    Advice to ManagementAdvice

    Stop hiring incompetent people to do training, as well as worthless team managers. They don't all know how to do their job!

    Disapproves of CEO
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