Rogers Communications

  www.rogers.com
  www.rogers.com
There are newer employer reviews for Rogers Communications

 

Rogers

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Services Representative in Vancouver, BC (Canada)
Current Employee - Customer Services Representative in Vancouver, BC (Canada)

I have been working at Rogers Communications full-time (more than an year)

Pros

Good people, great pay and lots of room for growth

Cons

the customers can be very difficult to handle and sometimes a bit more freedom would be nicer to destress during work

Recommends
Neutral Outlook
Approves of CEO

666 Other Employee Reviews for Rogers Communications (View Most Recent)

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  1.  

    Rogers Call Centres are severely micro-managed, resulting in a very stressful job with no hope for career advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Consultant
    Current Employee - Customer Service Consultant

    I have been working at Rogers Communications

    Pros

    Group RRSP, 90% Health/Dental, 50% off all Rogers services, stock options, commission, cash bonuses and weekly prize giveaways (e.g. TVs, ipods, etc.), continuous training, access to internal job postings.

    Cons

    Managers are changed frequently depending on your shift start time, and you have to bid for your shifts: 7am-3,8-4, 9-5, 10-6, 11-7, 12pm-8, 1-9, 4-midnight. But they only keep 25 EEs out of 1000 in the call centre with an AM start time, so everyone else is forced to work night shifts and on weekends as they don't give M-F shifts. So you have no work/life balance.

    Advice to ManagementAdvice

    Managers need to work at improving EE morale and offer greater assistance in helping EEs with their work/life balance. Also they must create a mentoring program for career development to avoid increased staff turnover.

    Recommends
    Approves of CEO
  2. 1 person found this helpful  

    Direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Toronto, ON (Canada)
    Former Employee - Manager in Toronto, ON (Canada)

    I worked at Rogers Communications full-time (more than 10 years)

    Pros

    Hard working and dedicated teams, who want to deliver sound solutions and exceptional support.

    Cons

    Very disjointed leadership, changes direction monthly if not more, poor downward communication.

    Advice to ManagementAdvice

    Company needs strong, accountable leadership within RBS division.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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