There are newer employer reviews for Rogers Communications
There are newer employer reviews for Rogers Communications

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Advisor-Office of the President

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Advisor in Toronto, ON (Canada)
Current Employee - Advisor in Toronto, ON (Canada)
Recommends
Positive Outlook
No opinion of CEO

I have been working at Rogers Communications full-time (More than 3 years)

Pros

Employee share accumulation plan. 50% off services. Ranked 2012 best employer.

Cons

Long hours and pretty stressful to hit all the targets and insure cases are actioned in accordance with SLA

Other Employee Reviews for Rogers Communications

  1. Helpful (1)

    Fast & Furious

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Toronto, ON (Canada)
    Current Employee - Director in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Rogers Communications full-time (More than a year)

    Pros

    - Company Discount off all Rogers Services - 50% - Company has deep pockets and pays well, but they expect a lot in return - Lots of different career opportunities - Genearlly filled with great people who are very bright.

    Cons

    - Not well organized... but getting better. As a result, things change constantly. Projects which you have been working on for months, can literally shut down at the drop of a dime, rendering all your efforts useless. The constant change can be very frustrating. Also many constant re-orgs. In general, they have great ideas, but very poor execution and processes. - Not enough accountability, particulary at the Sr. Levels. Sr. Leadership is very bright, but for some reason they seem to be all over the map, changing priorties dramatically (usually as a result of moves made by competitors, or stock price). This often leads to work being done very quickly and inaccurately, as Sr. Leadership wants answers on shifting priorities quickly. Much of the work generated could be streamlined significantly, if they simply elongated timelines and did a better job up front of finding the answers. Hopefully with all the recent changes under gone in 2012, things will start to improve. But it will take time. - In general, leadership is very short term focused, with a specific eye on share price and meeting analyst expectations. Not necessarily a bad thing, but they have to do a better job of balancing the longer term view with the short term. - Systems are old and need to be upgraded. Very difficult to get consistent data across the company. Often leads to analysis paralisis, and is a big part of why they are all over the place. They need to have a centric view of their customer. - Generally one of the most despised companies in Canada. I hate telling people I work their, as the first thing they do is start to complain about their bill, negative customer service or something.

    Advice to Management

    Focus on fewer iniativies and put an emphasis on customer experience as a priority. Telcomm industry is converging and customer experience is a key differentiator.


  2. Helpful (2)

    Growing division in a rich company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    - deep pockets - lot of structure

    Cons

    - maybe too much strucutre - VERY political!

    Advice to Management

    Employees are just human!


There are newer employer reviews for Rogers Communications
There are newer employer reviews for Rogers Communications

See Most Recent

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