Rogers Communications – “OK place to work, but there's better”

Pros

Benefits package and employee discounts. Good commission and bonuses if your in the right department with the right manager.

Cons

Some managers have their heads up there ass. Many managers don't seem to care about employees and only care there own bonus check which is based on how you perform. If your slightly off one of your targets, prepare for management to find any reason to fire you.

Time off can be impossible and if you can in sick more than 3 times in a year, prepare to be fired/disciplined quickly...again depending on your manager/director.

Starting pay isn't great compared to other non third party call centres in the area.

Advice to Senior Management

Treat and listen to your front line employees better. Find solutions for employees to meet company objectives rather than discipline/terminate.