There are newer employer reviews for Rosetta Stone

 

It was exciting, rewarding, challenging, and frustrating.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Store Manager in Boston, MA
Former Employee - Store Manager in Boston, MA

I worked at Rosetta Stone

Pros

The product was fun, interactive, and effective
The variety of customers who shared different motives and situations to learn a language
The opportunity to meet new people and do sales presentations daily
The opportunity to immediately see and hear customers' feedback about product working for them.

Cons

standing for 12 hours daily and working back-to-back shifts
Lack of corporate support to recruit, retain, and reward qualified sales associates
Limited and poorly executed sales training with no follow up
Executive management constantly changing product promotions
Sales contest prizes being promised, but delayed when goals achieved
Commission being cut back while regional sales forecast raised higher than the CEO's forecast
Lack of personal connection and communication between national and local offices
Regional mgmt lack of follow thru or feedback on initiatives and projects to improve performance

Advice to ManagementAdvice

Rather than be product-centric as evidenced by your mission, actions, communication. Focus on taking great care of internal customers (employees) and external customers. Be more proactive and consistent when doing employee evaluations just like your product gives immediate feedback. What prevents you from developmenting an internal communication tool and culture as engaging, fun, and effective as your product?

Doesn't Recommend
Disapproves of CEO

168 Other Employee Reviews for Rosetta Stone (View Most Recent)

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  1. 1 person found this helpful  

    Manage by fear...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Harrisonburg, VA
    Current Employee - Anonymous Employee in Harrisonburg, VA

    I have been working at Rosetta Stone

    Pros

    GREAT product - free to those who work there.
    The people that do the work are extremely talented
    Casual work environment
    Free drinks
    NO traffic

    Cons

    Senior management seems to have NO clue. Which is apparently shown via the CEO being forced to Step down.
    Tries to be apple or google while ending up more of a frat house cowboy coding style.
    Senior QA Leadership is a joke. Manages in fear of losing his own job so has to write everyone else up, in one case for another manager taking his team out for icecream!
    Everyone at the manager level up is looking out for there own jobs and in the meantime nothing is getting done. Actually there is nothing else to do, the new product failed.

    Advice to ManagementAdvice

    Go back to northern va. Get rid of all the dead weight and get back to what made you successful, language learning! No customer success, no fancy HQ in Rosslyn, no BS!

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Working at the kiosk is very easy as long as you know the software. There is no growth opportunity from this job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate in Philadelphia, PA
    Current Employee - Sales Associate in Philadelphia, PA

    I have been working at Rosetta Stone

    Pros

    (1) Free access to all the languages.
    (2) Great commission when you make sales goals (10-15% on average, depending on the month)
    (3) Manager is amazing to work for. Very very flexible.
    (4) Independent job. If you don't like dealing with co-worker drama, this job is for you. You work alone 100% of the time.
    (5) Septa train pass discount for airport employees. Also, airport marketplace/food discount (10% off) for airport employees.
    (6) EASY JOB!
    (7) If you like people-watching, you've found the job of your dreams.
    (8) If you're good at selling, you'll make pretty good money for working at an airport selling software!! ($31,000/yr is what I'm making, that's 15% on $9/hr)
    (9) Cobalt blue (or black) uniform button-down shirt, instead of the ugly PHL uniforms that everyone else who works in the airport has to wear.
    (10) Very easy to learn how to process a sale. Not much computer training is needed... just product knowledge & sales tricks.

    Cons

    (1) Working at the airport is terrible. (Dealing with the TSA- security scanning every day, higher cost of airport food, dealing with rude travelers who take their negativity out on you for no reason, 40 minute train commute into center city)
    (2) Low hourly pay.
    (3) Shifts are either really early morning (7am-2:30pm) or run late into the night (2:30pm-10pm)
    (4) Fighting boredom when it's slow.
    (5) Everyone asks "how many languages do YOU know?" It gets annoying, especially when you just start and only know a little of one language + English. Hard to express to the customers that "it really works!!!!!!" when you, yourself, haven't seen it work yet.
    (6) When there aren't any promos for the kiosk, everyone buys it online instead of from you. This cuts down your commission check.
    (7) If you're looking for a job that has growth opportunities, look elsewhere. There is nothing. You work at a kiosk until you quit and move to something else. End of story.

    Advice to ManagementAdvice

    Offer more growth opportunities for kiosk associates.

    Doesn't Recommend
    Disapproves of CEO
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