Rosetta Stone

www.rosettastone.com
There are newer employer reviews for Rosetta Stone

5 people found this helpful  

The company is just ridiculous. They treat the employees almost as badly as they treat the customers.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Rosetta Stone full-time (more than a year)

Pros

-Most of the employees are great; as in, they're nice people, not necessarily the most competent
-Decent pay/benefits
-Casual work environment
-Good parties

Cons

-Quick, irrational decisions that affect the customers and customer-facing teams, with little to no forewarning or helpful advice on accommodating the decisions made and resulting consequences (2 Studio session cap = Worst idea ever, way to go)
-Constantly being forced to learn and abandon new process/procedures that are not even given enough time to show any positive/negative effect, much less validate the change in the first place
-Management teams with members who do not have a college degree, nor any specific skill set to justify the position of authority
-Outsourcing to India and having the rest of the company suffer for the mistakes and irritated customers that begin there

Advice to ManagementAdvice

Try legitimately listening to the customers AND the employees and actually do something to let them know that they are being acknowledged and respected.

Doesn't Recommend
Negative Outlook
Approves of CEO

203 Other Employee Reviews for Rosetta Stone (View Most Recent)

Sort: Rating Date
  1.  

    A mixed bag

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Washington, DC
    Current Employee - Retail Sales Associate in Washington, DC

    I have been working at Rosetta Stone part-time (more than 3 years)

    Pros

    Work independently
    A lot of interaction with upper management
    Consistant communication

    Cons

    Low Pay
    Favoritism
    Not a great work/life balance
    Not many ways to go up on the ladder
    Lack of understanding from the higher ups

    Advice to ManagementAdvice

    Treat retail better and better pay
    Understand that the retail is the first impression customers receive
    Stop undermining sales from online & phone associates

  2.  

    Great experience, looks great on a resume.... but you won't stay for long.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rosetta Stone

    Pros

    Great brand. Great experience. Empowered to make a difference.

    Cons

    Poor planning from management. No strategic leadership from management. No focus on employee retention.

    Advice to ManagementAdvice

    Focus on employee retention and a product road map that makes sense.

    No opinion of CEO
There are newer employer reviews for Rosetta Stone

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