There are newer employer reviews for Rosetta Stone
There are newer employer reviews for Rosetta Stone

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Helpful (3)

Studio Language Coach

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Studio Language Coach in Seattle, WA
Current Employee - Studio Language Coach in Seattle, WA

I have been working at Rosetta Stone part-time (More than a year)

Positive Outlook
No opinion of CEO
Positive Outlook
No opinion of CEO

Pros

Genuine work-from-home position
Flexible scheduling
Help lots of people from around the world
Learners are usually polite and appreciative
Decent hourly wage
Company name looks good on a resumé
Free access to one language software of your choice, and discounts on others

Cons

The highest demand for my language is late at night and in the middle of the night, so my sleep schedule is all messed up.
Bright lights and screens make my eyes tired and irritated.
Hours can be reduced significantly, despite good job performance
Sometimes substitute hours are available, and sometimes they aren't, or they're only in the middle of the night.
I haven't received a pay raise in over a year and a half.
Quality Assurance reviews can vary greatly based on who's doing them, and there's no bonus for getting good QA scores or positive customer reviews.
There was a bonus for employees who regularly worked more than 20 hrs/wk, but since Studio Coaches aren't allowed to work that much, we didn't get any bonuses.
P/t job only, with little opportunity for career advancement
Only several minutes break between sessions, so it's not hardly enough to go to the bathroom
No health benefits
Not enough hours scheduled

Advice to Management

Don't replace higher-paid, more experienced Coaches with newly hired, lower-paid Coaches, or reduce more experienced Coaches' hours just to save a few bucks. Pay new Coaches a decent rate. Pay raises should be made possible, too. Words of appreciation only go so far... they have to be backed up by actions, too, like bonuses, pay raises, not reducing hours, etc.

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  1. Helpful (5)

    The company is just ridiculous. They treat the employees almost as badly as they treat the customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rosetta Stone full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    -Most of the employees are great; as in, they're nice people, not necessarily the most competent
    -Decent pay/benefits
    -Casual work environment
    -Good parties

    Cons

    -Quick, irrational decisions that affect the customers and customer-facing teams, with little to no forewarning or helpful advice on accommodating the decisions made and resulting consequences (2 Studio session cap = Worst idea ever, way to go)
    -Constantly being forced to learn and abandon new process/procedures that are not even given enough time to show any positive/negative effect, much less validate the change in the first place
    -Management teams with members who do not have a college degree, nor any specific skill set to justify the position of authority
    -Outsourcing to India and having the rest of the company suffer for the mistakes and irritated customers that begin there

    Advice to Management

    Try legitimately listening to the customers AND the employees and actually do something to let them know that they are being acknowledged and respected.

  2. A mixed bag

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Washington, DC
    Current Employee - Retail Sales Associate in Washington, DC

    I have been working at Rosetta Stone part-time (More than 3 years)

    Pros

    Work independently
    A lot of interaction with upper management
    Consistant communication

    Cons

    Low Pay
    Favoritism
    Not a great work/life balance
    Not many ways to go up on the ladder
    Lack of understanding from the higher ups

    Advice to Management

    Treat retail better and better pay
    Understand that the retail is the first impression customers receive
    Stop undermining sales from online & phone associates

There are newer employer reviews for Rosetta Stone
There are newer employer reviews for Rosetta Stone

See Most Recent

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