There are newer employer reviews for Rosetta Stone

1 person found this helpful  

Don't do it!!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Rosetta Stone for more than a year

Pros

Best salary in the Harrisonburg area.
Casual work environment

Cons

The decent salary is not enough to compensate for the ridiculous work you have to do enforcing b.s. policies that even the employees don't agree with. Try telling someone that they get to practice in Studio "more often" after the top brass cuts the sessions from unlimited 1 hour sessions to 2 25 minute sessions per month. News flash to customers: You don't have to tell me you think it's ridiculous because I know and I agree with you.

Upper management is uneducated, almost never in the office, and does not take agent or customer feedback into account. They persecute talented, well educated people they don't like and hire folks who can barely operate a computer. They for sure love kiss ups and even an employee with real talent will not advance if they don't make nice with these people.

Our CEO has never completed one of our programs. Even our lowest paid employees in Customer Care are required to use it.

Policies change too much and too often for our customers to keep track of. The employees certainly can't. The departments do not talk to each other and the company often looks bad because of miscommunications due to the lack of interaction.

Oh yeah one more thing....that program you are being charged almost $500 for only costs us about $40 to make.

Advice to ManagementAdvice

Get a CLUE. Come down and spend some time in the trenches with your staff. Get off your high horse and start thinking about your customers and less about your bottom line.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

166 Other Employee Reviews for Rosetta Stone (View Most Recent)

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  1. 1 person found this helpful  

    Tread very lightly.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Territory Manager  in  Arlington, VA
    Current Employee - Inside Territory Manager in Arlington, VA

    I have been working at Rosetta Stone full-time for more than a year

    Pros

    -If you're on the favorite, you will progress far and fast
    -Younger sales force
    -Bagel Friday
    -COE trips are usually pretty great

    Cons

    -It's not uncommon to have deals stolen between verticals and team members
    -Constant change, not always positive changes
    -Emotionally irrational upper management team members
    -Little flexibility in terms of how best to meet a customer's needs

    Advice to ManagementAdvice

    In this role, people are always willing to help their friends out whether they deserve the promotion or whatever. Be wary in choosing sales managers that maybe don't act as irrationally and emotionally.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Interesting place to work, good work culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Harrisonburg, VA
    Current Employee - Anonymous Employee in Harrisonburg, VA

    I have been working at Rosetta Stone full-time for more than 3 years

    Pros

    Generally good work environment, interesting work, intelligent people, good benefits.

    Cons

    Very limited career growth options, employee-upper management communication problems

    Advice to ManagementAdvice

    Add more career growth options, show employees they are valued, and listen to them

    Recommends
    Positive Outlook
    No opinion of CEO
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