There are newer employer reviews for Rosetta Stone

 

Great experience, looks great on a resume.... but you won't stay for long.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Rosetta Stone

Pros

Great brand. Great experience. Empowered to make a difference.

Cons

Poor planning from management. No strategic leadership from management. No focus on employee retention.

Advice to ManagementAdvice

Focus on employee retention and a product road map that makes sense.

No opinion of CEO

166 Other Employee Reviews for Rosetta Stone (View Most Recent)

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  1. 3 people found this helpful  

    Studio Language Coach

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Studio Language Coach  in  Seattle, WA
    Current Employee - Studio Language Coach in Seattle, WA

    I have been working at Rosetta Stone part-time for more than a year

    Pros

    Genuine work-from-home position
    Flexible scheduling
    Help lots of people from around the world
    Learners are usually polite and appreciative
    Decent hourly wage
    Company name looks good on a resumé
    Free access to one language software of your choice, and discounts on others

    Cons

    The highest demand for my language is late at night and in the middle of the night, so my sleep schedule is all messed up.
    Bright lights and screens make my eyes tired and irritated.
    Hours can be reduced significantly, despite good job performance
    Sometimes substitute hours are available, and sometimes they aren't, or they're only in the middle of the night.
    I haven't received a pay raise in over a year and a half.
    Quality Assurance reviews can vary greatly based on who's doing them, and there's no bonus for getting good QA scores or positive customer reviews.
    There was a bonus for employees who regularly worked more than 20 hrs/wk, but since Studio Coaches aren't allowed to work that much, we didn't get any bonuses.
    P/t job only, with little opportunity for career advancement
    Only several minutes break between sessions, so it's not hardly enough to go to the bathroom
    No health benefits
    Not enough hours scheduled

    Advice to ManagementAdvice

    Don't replace higher-paid, more experienced Coaches with newly hired, lower-paid Coaches, or reduce more experienced Coaches' hours just to save a few bucks. Pay new Coaches a decent rate. Pay raises should be made possible, too. Words of appreciation only go so far... they have to be backed up by actions, too, like bonuses, pay raises, not reducing hours, etc.

    Positive Outlook
    No opinion of CEO
  2. 5 people found this helpful  

    The company is just ridiculous. They treat the employees almost as badly as they treat the customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rosetta Stone full-time for more than a year

    Pros

    -Most of the employees are great; as in, they're nice people, not necessarily the most competent
    -Decent pay/benefits
    -Casual work environment
    -Good parties

    Cons

    -Quick, irrational decisions that affect the customers and customer-facing teams, with little to no forewarning or helpful advice on accommodating the decisions made and resulting consequences (2 Studio session cap = Worst idea ever, way to go)
    -Constantly being forced to learn and abandon new process/procedures that are not even given enough time to show any positive/negative effect, much less validate the change in the first place
    -Management teams with members who do not have a college degree, nor any specific skill set to justify the position of authority
    -Outsourcing to India and having the rest of the company suffer for the mistakes and irritated customers that begin there

    Advice to ManagementAdvice

    Try legitimately listening to the customers AND the employees and actually do something to let them know that they are being acknowledged and respected.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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