There are newer employer reviews for Ross Stores

1 person found this helpful  

Good Job For People Who Don't Really Need the Money

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Retail Associate
Current Employee - Retail Associate

I have been working at Ross Stores

Pros

--20% discount effective immediately upon employment, 40% discount on certain "double discount" days that occur a few times a year.
--Management is willing to work with your schedule and has no problem granting requested days off if advanced notice is given.
--The work-life balance is excellent for most retail associates, which gives them time to work outside jobs, attend school, or be with their families.
--Looks good on a resume for other retail positions.
--The store is closed on major holidays.

Cons

--Unless a rare full-time position is available, ALL associates start out part-time. This means that you can work anywhere from 8-25 hours, with 18 being the average. Also, the average hourly wage for associates is about $7.50/hr. This is okay if you are a college student or a housewife who doesn't really need a job, but if you have to solely support yourself and your child(ren), this job alone won't be enough.
--The work is hectic. The store is often completely destroyed, and only 3-4 associates are left at the end of the day to clean up the mess.
--Home office is cheap in terms of payroll. Managers are made to function with the least number of staff members as possible. Because the registers are the main priority, this often results in floor staff having to double as cashiers--which in turn leads to them not finishing their assigned department. However, if management attempts to help out on the floor or assist associates in need, they are berrated by their superiors for not "supervising" enough.
--Improper training. New associates are often thrown into a disaster-ridden department and told to "recover", but they don't know what that means. As a result, they spend their entire shift detailing one small section rather than focusing on the overall neatness of their area.
--Low expections in terms of punctuality and attendance.

Advice to ManagementAdvice

1.) Rather than allowing the store managers/assistant managers/area supervisors to sit in the office all day, make sure that they are supervising associates on the floor to ensure that each department is being properly recovered.
2.) Stop being so lenient with employees who are 10-15 minutes late every shift and call in up to four times a month. It makes it harder on those of us who actually SHOW UP to work and do our job, but have to stay and cover their shift(s) as well.
3.) Give the closing MODs more than just a couple of associates to work with on a busy weekend. It may sound more cost efficient to begin with, but when the closing team is having to stay two hours after the store has closed to make it presentable for the next day's business, is it really worth it?
4.) Make store recovery a main priority, rather than just focusing on dollar signs. If the store looks a mess, it's no fun for customers to shop there. I mean, who wants to have to search through housewears for a pair of jeans?

Disapproves of CEO

963 Other Employee Reviews for Ross Stores (View Most Recent)

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  1. 2 people found this helpful  

    Slavery

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Retail Sales Associate
    Former Employee - Retail Sales Associate

    I worked at Ross Stores

    Pros

    Discount, Fun Employees , Fun Managers, Nice Stuff. Easy tasks unless its cashiering.

    Cons

    They train you as one thing and then make you do something totally different the next.. never have enough people working so everyone in the store has to cashier so nothing gets done.

    Advice to ManagementAdvice

    Stop treating your hard working employees like crap

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    Hectic. A lot is asked of Area Supervisors with very little support and very little pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Area Supervisor
    Current Employee - Area Supervisor

    I have been working at Ross Stores

    Pros

    Fast growing with lots of future opportunities.
    Discount.
    Generally fun people to work with.

    Cons

    Constant pressure to get by with less. I have closed a store at night with myself and 3 people for the last 5 hours leading to close which is ridiculous. It is discouraging to have such disrespectful customers and some managers that just don't take much pride in their jobs.

    Advice to ManagementAdvice

    Every once in awhile it would be nice to come to work and get a surprise that is positive. Quit wasting time with long useless meetings. The store really doesn't change much. You need to merchandise. You need to recover. You need to keep your employees happy. Focus on which ever one of those needs more attention at the time not making little changes that will frustrate your employees.

    Approves of CEO
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