There are newer employer reviews for Royal Bank of Canada
There are newer employer reviews for Royal Bank of Canada

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Helpful (1)

Overview: Sales & Service Role at the contact center

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales and Service Representative in Mississauga, ON (Canada)
Current Employee - Sales and Service Representative in Mississauga, ON (Canada)

I have been working at Royal Bank of Canada full-time (More than a year)

Doesn't Recommend
No opinion of CEO
Doesn't Recommend
No opinion of CEO

Pros

You gain a great deal of experience in professionally dealing with all sorts of clients and resolving their problems.

Cons

It's a high pressure environment, you constantly have to deal with daily sales targets (pitching electronic statements, referrals to credit/investments etc) while maintaining other stats like the length of your call, total time logged in and taking calls etc.
There's a ton of coaching involved, I learned a great deal from this sort of feedback, however I will say overly done.
It usually takes at least a year + of hardwork to be promoted into another line of business, i.e. within the contact center again, and within credit or investment department (pay starting at 41K in these departments around when I was there)

Advice to Management

Managers at the contact center have their own team targets to meet and face a lot of pressure/competition in that sense. Therefore, this advice is more to the senior or executive management and that is allowing employees to focus on the key items that matter to your clients, such as great service. Employees in the sales and service dept of the RBC contact center are overworked because of other almost unnecessary targets such as stats and sales.

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  1. Helpful (1)

    No career mobility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Technical Analyst in Toronto, ON (Canada)
    Former Employee - Senior Technical Analyst in Toronto, ON (Canada)

    I worked at Royal Bank of Canada full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good for anyone who likes routine work

    Cons

    Dead end for anyone with ambition - difficult to move - pay is low relative to skill sets

    Advice to Management

    Find better managers

  2. Helpful (1)

    Okay experience but company lacking in many areas

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Calgary, AB (Canada)
    Former Employee - Account Manager in Calgary, AB (Canada)

    I worked at Royal Bank of Canada full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good basic understanding of investments, credit, mortgages and estates. Good training structure. Software is pretty good compared to other FIs.

    Cons

    Poor management skills and career development. Salary is average for the work load compared to other companies in the same industry.

    Advice to Management

    Need a higher standard of management to develop employees. A greater emphasis on career development to keep employees challenged and engaged.

There are newer employer reviews for Royal Bank of Canada
There are newer employer reviews for Royal Bank of Canada

See Most Recent

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