Royal Bank of Canada

  www.rbc.com
  www.rbc.com
There are newer employer reviews for Royal Bank of Canada

1 person found this helpful  

Overview: Sales & Service Role at the contact center

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales and Service Representative in Mississauga, ON (Canada)
Current Employee - Sales and Service Representative in Mississauga, ON (Canada)

I have been working at Royal Bank of Canada full-time (more than an year)

Pros

You gain a great deal of experience in professionally dealing with all sorts of clients and resolving their problems.

Cons

It's a high pressure environment, you constantly have to deal with daily sales targets (pitching electronic statements, referrals to credit/investments etc) while maintaining other stats like the length of your call, total time logged in and taking calls etc.
There's a ton of coaching involved, I learned a great deal from this sort of feedback, however I will say overly done.
It usually takes at least a year + of hardwork to be promoted into another line of business, i.e. within the contact center again, and within credit or investment department (pay starting at 41K in these departments around when I was there)

Advice to ManagementAdvice

Managers at the contact center have their own team targets to meet and face a lot of pressure/competition in that sense. Therefore, this advice is more to the senior or executive management and that is allowing employees to focus on the key items that matter to your clients, such as great service. Employees in the sales and service dept of the RBC contact center are overworked because of other almost unnecessary targets such as stats and sales.

Doesn't Recommend
No opinion of CEO

520 Other Employee Reviews for Royal Bank of Canada (View Most Recent)

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  1. 1 person found this helpful  

    No career mobility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Technical Analyst in Toronto, ON (Canada)
    Former Employee - Senior Technical Analyst in Toronto, ON (Canada)

    I worked at Royal Bank of Canada full-time (more than an year)

    Pros

    Good for anyone who likes routine work

    Cons

    Dead end for anyone with ambition - difficult to move - pay is low relative to skill sets

    Advice to ManagementAdvice

    Find better managers

    Doesn't Recommend
    Neutral Outlook
  2. 1 person found this helpful  

    Okay experience but company lacking in many areas

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Calgary, AB (Canada)
    Former Employee - Account Manager in Calgary, AB (Canada)

    I worked at Royal Bank of Canada full-time (more than 3 years)

    Pros

    Good basic understanding of investments, credit, mortgages and estates. Good training structure. Software is pretty good compared to other FIs.

    Cons

    Poor management skills and career development. Salary is average for the work load compared to other companies in the same industry.

    Advice to ManagementAdvice

    Need a higher standard of management to develop employees. A greater emphasis on career development to keep employees challenged and engaged.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Royal Bank of Canada

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