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There are newer employer reviews for Rural/Metro

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Helpful (3)

You call, they haul, that's all...

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Paramedic
Current Employee - Paramedic

I have been working at Rural/Metro full-time (More than a year)

Recommends
Positive Outlook
No opinion of CEO
Recommends
Positive Outlook
No opinion of CEO

Pros

Great stepping stone into a fire department or ambulance company

Cons

Corporate culture lacks engagement with field crews. Lots of drama and politics for sub-par pay and crappy working environment, welcome to private EMS.

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  1. A bureaucratic nightmare

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EMT-B in Mesa, AZ
    Current Employee - EMT-B in Mesa, AZ

    I have been working at Rural/Metro full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Steady pay; and lots of blank space here because of the 20 word minimum, as really the nice uniforms aren't much for helping you pick up chicks or anything.

    Cons

    Mandatory overtime at the behest of inept dispatchers, and low staffing levels. Miserable working conditions: all interfacility stations are gone, including for nurses. Company is in the process of being sold, so they're milking every last dime out of the people in the field to make the books look more appealing to potential buyers. Company divested itself from the union- which wasn't very effective anyway. No annual raises. No improvements in working condition. Archaic equipment.

    Advice to Management

    Your company is losing millions to high turnover from disgruntled employees- as well as employees who slack/take their time because of the way they are being treated by the company.


  2. Helpful (1)

    Attitude means everything

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paramedic in Louisville, KY
    Current Employee - Paramedic in Louisville, KY

    I have been working at Rural/Metro (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    They offer new EMT-B's the opportunity to use their newfound skills and certification. You applied for the company KNOWING that it is for-profit. Understand that and do your best to uphold that business purpose. This is accomplished by providing EXCEPTIONAL patient care (to retain customers) and by EXCELLENT documentation (to collect from insurance companies). You gain invaluable experience from the inter facility transfers (Reading history and physicals from discharging facilities helps you understand disease processes, medication uses, et cetera.) Backup 911 for the county teaches you the people-in-the-wild side of things, forces you to remain professional while obtaining a complete SAMPLE history, and teaches scene control and awareness. Contracts in my district involve nursing home emergencies and critical care transports, seasoned with backup-911 calls. Management is VERY responsive if you stay in touch with them. People at my workplace complain that they aren't out in the ambulance bay involved in gossip, because they are indoors. I routinely check in on them and they are more than jovial, just busy with upholding contracts and the bigwig side of business. Equipment is on par with the competitors, the pay is on par, and benefits are within normal expectations. I have received over eight dollars in raises since I started there 6 years ago. Keep an open mind, don't whine and complain about trivial things, and a long, rewarding career will await you. Whine because the new dispatcher is "crossing trucks" and they make you do your own dishes now, and you will have a terrible time. I can count on two hands the amount of times I've gotten off work an hour late in SIX YEARS. The competitor has no off-time! Most complainers are new to EMS and have yet to realize that their complaints are relevant industry-wide. Sometimes you get a late run, you better fuel and stock your truck at the end of the shift, and realize that life is not fair, and sometimes you will do one more run than the "other" truck. Sometimes you will get complained on for doing nothing wrong. It is the supervisors job to investigate. Such is life, and every workplace.

    Cons

    New EMT-Bs must learn that occasional late runs happen, and you will spend most of your time completing dialysis transfers, wait and returns, and out of town transfers. Paramedics new to the company must realize that inter facility transfers are what pays the company. The acquisition of these contracts that produce IFTs are what pushed the starting wage for paramedics up $5.64 in the past few years. Don't ruin them with a bad attitude. There are opportunities for counseling for EMS providers with burnout OFFERED BY THE COMPANY. The CEO of Rural/Metro visited this location last year, and noted that it was the most aged fleet of all operations. A stellar mechanic has kept these vehicles running. Don't destroy them. The majority of dispatchers are new to the field, and play nice with those who play nice to them. Some call it favoritism, some call it learning to shut your mouth. 4-5 runs on a 12 hour shift is normal. Sometimes you work harder than that. Backup 911 calls mean mostly nonemergent runs with less than acute illnesses or injuries. Get over it. Sometimes people with bad attitudes don't get full raises on their yearly evaluations. Hint Hint Hint. Bad attitudes mean a loss in customer base.

    Advice to Management

    Some other street personnel are longing for your guidance. Please take some moments to chit chat with them. Praise them. I know you are swamped, but you could use the break too.


There are newer employer reviews for Rural/Metro
There are newer employer reviews for Rural/Metro

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