There are newer employer reviews for Russell Cellular
There are newer employer reviews for Russell Cellular

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Helpful (2)

Poor training, high turnover, little support from company

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Wireless Sales Representative in Prudenville, MI
Former Employee - Wireless Sales Representative in Prudenville, MI

I worked at Russell Cellular full-time (Less than a year)

Doesn't Recommend
Negative Outlook
Doesn't Recommend
Negative Outlook

Pros

Full-time employment, base salary just over minimum wage. Nice environment if you like your co-workers.

Cons

New activations are hard to get. Most people in this area go to Walmart for their phones because of price. Was not informed that I'd be expected to make cold calls. Was told that I was expected to market to businesses, but it was often expected before or after my shift began, since I'd be the only employee in the store for hours on end due to high turnover/job vacancies. Often found myself working a 12 hour shift, to give the manager his day off. He would do the same for my day off. It was difficult to retain 3 employees to alleviate the long shifts. Inventory replenishment was beyond our control, and we'd lose customers who wanted the newest phone and wanted it that day. Expected to sell a package that included accessories, even though our selection was poor.

Advice to Management

There should've been a marketing campaign to promote the new stores in the area. There wasn't anything in print or on the radio. It was expected that the sales people to bring in business, using flyers and cold calls. That is not realistic. I was not hired as a marketing professional.

Russell Cellular Response

Aug 23, 2013 – Operations Manager

Dear Former Employee: We encourage you to reach out to your former Regional manager or the HR department at our corporate office in a professional manner if you have concerns regarding your ... More

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  1. Helpful (2)

    Horrible Company to work for!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Ruston, LA
    Current Employee - Store Manager in Ruston, LA

    I have been working at Russell Cellular full-time (More than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Great pay if you are a dedicated and hardworking sales person. This is only due to commission though, the hourly pay they start you at is usually suckish. I was EXCELLENT at my sales position I met my quotas all the time, and enjoyed interacting with customers.

    Cons

    As with ALL wireless companies, they are not very LOYAL to their employees. If you miss sales quota once or twice you're pretty much gone, and even if you do your best and excel at your quotas, they can find ANY LITTLE reason to fire you at will. I have worked for three wireless companies in the past and was "let go" for stupid little things, but the real reason was just to let me go becuase I had hit the maximum hourly pay, and for them it's cheaper to start over than to keep paying their experienced workers more hourly wages.

    Advice to Management

    Sop firing your employees, and letting your best people go. Then trumping up ridiculous reasons to "discharge" them.

    Russell Cellular Response

    Aug 23, 2013 – Operations Manager

    Thank you for your feedback. We encourage you to reach out to your Regional manager or the HR department at our corporate office in a professional manner if you have concerns regarding your ... More


  2. Helpful (3)

    sales rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Pittsburg, KS
    Former Employee - Sales Representative in Pittsburg, KS

    I worked at Russell Cellular full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    nice stores good customer service

    Cons

    lack of management and bad locations

    Russell Cellular Response

    Aug 23, 2013 – Operations Manager

    Dear Former Employee, We encourage you to reach out to your former Regional Manager or the HR department at our corporate office if you have concerns regarding your employment at Russell Cellular ... More


There are newer employer reviews for Russell Cellular
There are newer employer reviews for Russell Cellular

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